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LabrandaTarga Club Aqua Parc

4-star hotel
Douar Bouchareb, Marrakech 4000005244-99950
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1,943 reviews
Laid-back, all-inclusive lodging offering dining, a poolside bar & a kids' pool with water slides.

8 top things to know

Guests mentioned the rooms are large
The room was very large, comfortable and  clean.
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11 min drive to Dar El Bacha Musée Des Confluences
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One of the few hotels in the area with a 24-hr front desk
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Guests praised the restaurant service
cleaning and serving staff were all fantastic, The restaurant provides a wide selection of good food.
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One of the few hotels in the area with a fitness center
Could do with some weights in the gym.
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Guests praised the nightlife
breakfast if your would have loved bacon sausage beens fryed egg but it was good enough dinner could have had more variety for the English and Scottish but you cant please everyone some people just like to moan the entertainment was non stop from when we got up till 11
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One of the few hotels in the area with a hot tub
Clean rooms and clean pool.
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This hotel typically costs between MAD 485–MAD 1,031 per night for the dates you selected.
MAD 795 is typical
MAD 485
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Health & safety: Enhanced cleaning

Location summary

OK for visitors
In the residential Targa neighborhood, this informal, all-inclusive hotel is 8 km from the Majorelle Garden and 10 km from Jemaa El Fna, a bustling square in the city center.
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Le Petit Cornichon
Restaurant
15 min
LE RESTAURANT
Restaurant
9 min
Café LA PAUSE ( Sophia)
Restaurant
8 min
La Palette Restaurant Marrakech
Restaurant
15 min
Le Loft
French restaurant
15 min
L'Ô à la Bouche
Restaurant
17 min
La Trattoria
Italian restaurant
15 min
Le Tire Bouchon Marrakech
French restaurant
17 min
Bagatelle
Restaurant
16 min
La Collégiale
French restaurant
17 min
Marrakesh Menara Airport
Taxi
24 min
Transit
1 hr 8 min
Bouchareb
Walking
2 min
Atlas Targa Resort
Walking
11 min

Google review summary

This review summary only contains reviews submitted on Google. Third party reviews, if available, are not included in this summary. Learn more

People often mention

Family
Mentioned in 166 Google reviews
14% unfavorable76% positive
Fitness
Mentioned in 221 Google reviews
28% unfavorable59% positive
Nightlife
Mentioned in 118 Google reviews
21% unfavorable69% positive
Food
Mentioned in 261 Google reviews
41% unfavorable50% positive
Bar
Mentioned in 88 Google reviews
52% unfavorable34% positive
Pool
Mentioned in 103 Google reviews
17% unfavorable71% positive
Transit
Mentioned in 66 Google reviews
32% unfavorable50% positive
Service
Mentioned in 445 Google reviews
20% unfavorable73% positive
Property
Mentioned in 387 Google reviews
12% unfavorable80% positive
Amenities
Mentioned in 82 Google reviews
68% unfavorable26% positive
Cleanliness
Mentioned in 206 Google reviews
22% unfavorable71% positive
Atmosphere
Mentioned in 105 Google reviews
2% unfavorable95% positive
Wi-fi
Mentioned in 38 Google reviews
58% unfavorable34% positive
Business
Mentioned in 23 Google reviews
52% unfavorable39% positive
Kitchen
Mentioned in 31 Google reviews
65% unfavorable19% positive
Bathroom
Mentioned in 55 Google reviews
67% unfavorable25% positive
Sleep
Mentioned in 66 Google reviews
59% unfavorable27% positive
Safety
Mentioned in 23 Google reviews
48% unfavorable39% positive
Air conditioning
Mentioned in 30 Google reviews
83% unfavorable13% positive
Wellness
Mentioned in 26 Google reviews
31% unfavorable65% positive
Breakfast
Mentioned in 92 Google reviews
29% unfavorable61% positive
Accessibility
Mentioned in 18 Google reviews
67% unfavorable28% positive
Location
Mentioned in 91 Google reviews
31% unfavorable46% positive
Nature
Mentioned in 11 Google reviews
9% unfavorable73% positive
Spa
Mentioned in 17 Google reviews
35% unfavorable59% positive
Restaurant
Mentioned in 36 Google reviews
39% unfavorable53% positive
Entertainment
Mentioned in 9 Google reviews
33% unfavorable67% positive
Gym
Mentioned in 8 Google reviews
62% unfavorable25% positive
Parking
Mentioned in 5 Google reviews
20% unfavorable80% positive

Photos

Exterior
Food & Drink
Amenities
Bedroom

About this hotel

In the residential Targa neighborhood, this informal, all-inclusive hotel is 8 km from the Majorelle Garden and 10 km from Jemaa El Fna, a bustling square in the city center.

Check-in time: 2:00 PM
Check-out time: 12:00 PM

Popular amenities

  • Pool
  • Spa
  • All inclusive available
  • Wi-Fifree

Web results

 https://www.labranda.com › targa-aqua-parc
Hôtel Parc Aquatique Marrakech | Labranda Targa Club Aqua ...
Site officiel du Labranda Targa Club Aqua Parc. Profitez de vacances relaxantes à Marrakech avec un hébergement moderne, des piscines et des toboggans ...
 https://www.tripadvisor.fr › ... › Hôtels Marrakech
LabrandaTarga Club Aqua Parc - Marrakech - TripAdvisor
LabrandaTarga Club Aqua Parc, Marrakech dès 72€ sur Tripadvisor: Consultez les 1 849 avis de voyageurs, 2 193 photos, et les meilleures offres pour ...
 https://www.booking.com › ... › Hôtels à Marrakech
Labranda Targa Aqua Parc, Marrakech - Booking.com
Le Labranda Targa Aqua Parc propose une boutique sur place, une discothèque ainsi qu'un club pour enfants gratuit. Vous pourrez vous détendre devant la ...

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Google review summary

This review summary only contains reviews submitted on Google. Third party reviews, if available, are not included in this summary. Learn more
Rooms2.8Location2.8Service3.8

Ratings by traveler type

  • Families
    3.2/5
    Rooms
    2.5
    • Some guests noted the rooms could be quieter & beds could be improved
    • Guests liked the large rooms, though some commented maintenance could be improved
    • Some guests mentioned the bathrooms could be improved
    Location
    2.9
    Service
    3.5
    • Guests appreciated the friendly, professional staff
    • Guests spoke highly of the reception staff
  • Couples
    3.8/5
    Rooms
    2.8
    • Some guests noted the rooms could be quieter
    Location
    2.8
    Service
    3.7
    • Guests appreciated the friendly, professional staff
    • Guests enjoyed the pool
  • Solo
    3.5/5
    Rooms
    2.2
    Location
    2.7
    Service
    3.8
    • Guests appreciated the friendly staff

Reviews

People often mention

Family
Mentioned in 166 Google reviews
14% unfavorable76% positive
Fitness
Mentioned in 221 Google reviews
28% unfavorable59% positive
Nightlife
Mentioned in 118 Google reviews
21% unfavorable69% positive
Food
Mentioned in 261 Google reviews
41% unfavorable50% positive
Bar
Mentioned in 88 Google reviews
52% unfavorable34% positive
Pool
Mentioned in 103 Google reviews
17% unfavorable71% positive
Transit
Mentioned in 66 Google reviews
32% unfavorable50% positive
Service
Mentioned in 445 Google reviews
20% unfavorable73% positive
Property
Mentioned in 387 Google reviews
12% unfavorable80% positive
Amenities
Mentioned in 82 Google reviews
68% unfavorable26% positive
Cleanliness
Mentioned in 206 Google reviews
22% unfavorable71% positive
Atmosphere
Mentioned in 105 Google reviews
2% unfavorable95% positive
Wi-fi
Mentioned in 38 Google reviews
58% unfavorable34% positive
Business
Mentioned in 23 Google reviews
52% unfavorable39% positive
Kitchen
Mentioned in 31 Google reviews
65% unfavorable19% positive
Bathroom
Mentioned in 55 Google reviews
67% unfavorable25% positive
Sleep
Mentioned in 66 Google reviews
59% unfavorable27% positive
Safety
Mentioned in 23 Google reviews
48% unfavorable39% positive
Air conditioning
Mentioned in 30 Google reviews
83% unfavorable13% positive
Wellness
Mentioned in 26 Google reviews
31% unfavorable65% positive
Breakfast
Mentioned in 92 Google reviews
29% unfavorable61% positive
Accessibility
Mentioned in 18 Google reviews
67% unfavorable28% positive
Location
Mentioned in 91 Google reviews
31% unfavorable46% positive
Nature
Mentioned in 11 Google reviews
9% unfavorable73% positive
Spa
Mentioned in 17 Google reviews
35% unfavorable59% positive
Restaurant
Mentioned in 36 Google reviews
39% unfavorable53% positive
Entertainment
Mentioned in 9 Google reviews
33% unfavorable67% positive
Gym
Mentioned in 8 Google reviews
62% unfavorable25% positive
Parking
Mentioned in 5 Google reviews
20% unfavorable80% positive
Laura Mcevoy3 months ago on Google
3/5
This hotel is lovely and the staff are really good but they need more restaurant variation not just the main one and that's all that was open when we were there. I'd prefer one you can pay for but more diverse. Also a major problem that we …
This hotel is lovely and the staff are really good but they need more restaurant variation not just the main one and that's all that was open when we were there. I'd prefer one you can pay for but more diverse. Also a major problem that we found was Aircon the hotel doesn't seem to have much or the rooms we went in middle of summer and could barley sleep as our room was boiling as was reception and both bars you just sweat constantly. Overall it was a nice holiday just needs a few adjustments.
Trip typeVacation · Family
Rooms4.0
Service5.0
Location2.0
Response from the owner3 months ago

Dear Laura,

Thank you for sharing your feedback on Labranda Marrakech. We are sorry to learn that your experience with us did not meet your expectations. Please accept our deepest apologies for all inconvenience we may have caused to you.

At Labranda hotels, we take pride in ensuring our customer's satisfaction and we are in constant pursuit of excellence. We deeply value our guests and we are committed to providing you with the highest level of service. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Your remarks have already been shared with the Management team and the necessary corrective measures have been taken in order to avoid such shortcomings in the future.

We sincerely hope your last experience with us will not prevent you from trusting us again and we look forward to welcome you at Labranda Marrakech in the future.

Kind regards,

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S A5 months ago on Google
5/5
Amazing, friendly and clean resort. The whole resort was kept very clean every day. Staff were very friendly and always very helpful. Amazing animation team, they kept the resort lively and fun. …
Amazing, friendly and clean resort. The whole resort was kept very clean every day. Staff were very friendly and always very helpful. Amazing animation team, they kept the resort lively and fun.
The food was also amazing, not a huge variety but it was great nonetheless.
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Response from the owner3 months ago

Dear guest,

Thank you for your kind words, We really appreciate you taking the time out to share your experience. We count ourselves lucky for customers like you.

We are looking forward to welcoming you back to our property, the labranda Marrakech hotel.

Kind regards

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Hamdan Yaseen5 months ago on Google
2/5
The hotel is good as in the rooms the staff and pool. Also the entertainment they provide however the food is absolutely terrible. There are no fruits for breakfast. No ice cream for kids. The juice they provide for breakfast is terrible. …
The hotel is good as in the rooms the staff and pool. Also the entertainment they provide however the food is absolutely terrible. There are no fruits for breakfast. No ice cream for kids. The juice they provide for breakfast is terrible. Also the food is the same everyday. They don’t really change anything. Everything is good about this hotel but the food really brings it down and they need to do something about it specially because they are far from town and there aren’t many other food choices in the area. Also the hygiene of the pool chairs and towels need to be looked at
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Itz_Jack_4912 months ago on Google
3/5
Wasn't the best hotel I've been to. The food was alright although there is a pizza que you where you always have to wait. The People here are the most rudest people I've encountered (not including the staff). Pools are good since they have a lot of chlorine too keep them fresh. Overall I would come here again.
Trip typeVacation · Family
Rooms4.0
Service3.0
Location1.0
Response from the ownera month ago

Dear guest,

We would like to take this opportunity and thank you for choosing Labranda upon your recent visit to Marrakech. We deeply apologize for any inconvenience we may have caused to you and we assure you that here at Labranda , we take pride in ensuring our customer's satisfaction and we are in constant pursuit of guest satisfaction and exceeding their expectation. We deeply value our guests and we are committed to providing you with the highest level of service. We sincerely hope to welcome you again in the next future. Warm regards,

Maryam Khana month ago on Google
3/5
My family and I visited Labranda Targa during August and overall the experience was fairly good.
We had 2 rooms. My parents room was very clean in all aspects as the bed sheets …
My family and I visited Labranda Targa during August and overall the experience was fairly good.
We had 2 rooms. My parents room was very clean in all aspects as the bed sheets were changed, and done properly. The toilet was also the same. However, I could not say the same for my room. On arrival, our room was not what we booked, we asked for a double size bed and a single bed for 3 persons but only had a double size bed. After asking numerous times at the reception, they finally fixed their mistake. Furthermore, the bed sheets weren't changed and the toilet was filthy. To improve, the rooms should be consistently clean and well prepared for guests.
The entertainment is fairly repetitive as the kids mini disco occupies most of the time, with the odd occasion show casing Morrocan culture. This hotel is perfect for Moroccan natives and French nationals. However, they overlook or pay little attention to other cultures and aren't very mindful of people who speak other languages. To improve, the hotel should work to be more inclusive of other nationalities and pay them with the same respect and attention
The dining experience was mixed. There was a wide variety of food which is perfect for big families of all ages. The food was not only delicious but presentable also. The waiting staff have no hospitality skills and were often quite impolite and rude. Whereas, the chefs were mostly quite kind, hospitable, and immersed in conversation whenever I entered the room. I would like to give a special thanks to Hicham, Amin and Moncef from the pasta/pizza section for always greeting me with a smile and for making me feel welcome. I wish more staff could be like them.
The pools were perfect and suitable for all ages. The waterslides for me personally was the best feature. The WiFi was fairly good with the off occasion of not functioning in all areas of the hotel. The AC is fairly decent but there needs to be one in the reception area and the dining hall.
To conclude, this hotel is good and quite family friendly. With the improvements suggested it could quite easily be a 5 star hotel. Hope to visit again someday soon.
Trip typeVacation
Rooms3.0
Service3.0
Location3.0
Response from the ownera month ago

Dear Maryam,

We would like to take this opportunity and thank you for choosing Labranda upon your recent visit to Marrakech. We deeply apologize for any inconvenience we may have caused to you and we assure you that here at Labranda , we take pride in ensuring our customer's satisfaction and we are in constant pursuit of guest satisfaction and exceeding their expectation. We deeply value our guests and we are committed to providing you with the highest level of service. We sincerely hope to welcome you again in the next future. Warm regards,

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Linda Jaques3 months ago on Google
3/5
We arrived back home yesterday 20thjuly 2022. We as a family of 6 was very disappointed with the whole place, the hotel is in the middle of nowhere and you have to get a taxi wherever you want to go! …
We arrived back home yesterday 20thjuly 2022. We as a family of 6 was very disappointed with the whole place, the hotel is in the middle of nowhere and you have to get a taxi wherever you want to go!
2/ the entertainment was shocking as it was all in French and we are English! All the English was complaining about this! However the animation team were lovely and I would highly praise them especially Zak!
3/ The food was not nice and I lived on salad and bread!
4/ The staff who served the pasta and pizza to my kids was very arrogant! We found if you wasn't French they totally dissed you!
5/ The guy who did the meeting point went above and beyond to help us with everything to do with the trips etc. Very polite and always smiling!
6/ Hotel was lovely and clean and the aircon in the rooms was fantastic and a lifesaver!
7/ I would not recommend this hotel to friends and family
8/ The staff in the sports bar were very friendly too!
9/ Adult pool around the back was full of kids and towards the end of our holiday the pool wasn't clean at all. There was grass, leaves , flies, peoples hair all in the pool and didn't seem to have chlorine in at all.
10/ There needs to be a more structured way in the restaurant as it was like a free for all and the amount of food that was getting taken out by Muslims was unreal! Plates and bagfulls! The juice machines were always broken or not filled!! This is the only all inclusive hotel I know that doesn't serve ice cream or ice lollies especially in such a hot place!
Rooms5.0
Service1.0
Location1.0
Response from the owner3 months ago

We thank you for sharing your comments regarding your recent stay with us and regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience.

Rest assured that your satisfaction is our priority and that all necessary measures will be taken to improve our quality of service and our services in order to best satisfy our customers.

We hope that this negative perception will not prevent you from trusting us again and that we will have the opportunity to welcome you again.

Looking forward to welcoming you again to our 4 star club

Cordial greetings.

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Robert Hill3 weeks ago on Google
2/5
Hotel should not be found in English holiday brochure, food and entertainment only catered for the french and African people. When at airport take the cash out you want as the hotel refused to deal with debit cards for currency.so if wanted …
Hotel should not be found in English holiday brochure, food and entertainment only catered for the french and African people. When at airport take the cash out you want as the hotel refused to deal with debit cards for currency.so if wanted to travel out of the hotel to visit places around Morocco. The only plus side was the hot weather and pool. On another note don't expect a good choice of beers,just the one and that was just bearable. the entertainment was African and French, only in the morning sat by the pool that you heard something in English and that was ed Sheeran
all week. I had to get up and ask for a music request, which the entertainment team obliged with a smile.
Trip typeVacation · Couple
Rooms5.0
Service5.0
Location3.0
Response from the ownera month ago

Dear Mr Hill,

Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At our hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

As you mentioned it before, there are many comments on Tripadvisor about us and people seemed to be mostly satisfied.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

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S S3 months ago on Google
3/5
The hotel (rooms, swimming pool..) is good actually.
However, most of the stuff are really rude and non professional... Especially at the food court (more specifically those at the Pizza place) …
The hotel (rooms, swimming pool..) is good actually.
However, most of the stuff are really rude and non professional... Especially at the food court (more specifically those at the Pizza place)
It's a shame that a lot of customers had troubles with em during our stay and the management didn't react !
Rooms5.0
Service1.0
Location3.0
Response from the owner3 months ago

We would like to thank you for choosing our hotel upon your recent visit to Marrakech.

We are sorry to learn that your experience with us did not meet your expectations. Please accept our deepest apologies for all inconvenience we may have caused to you.

We also would like to inform you that your remarks have already been shared with the Management team and the necessary corrective measures have been taken in order to avoid such shortcomings in the future.

We sincerely hope your last experience with us will not prevent you from trusting us again and we look forward to welcome you at club in Marrakech in the future.

Best regards.

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Mohammed Miah4 months ago on Google
4/5
Decent hotel. Clean, spacious rooms. Only problem is ants and mosquitos. As for the hotel, needs more entertainment. The pool is great, there's adults, kids only and mix pool, waterside section as well. Food is pretty good, tasty …
Decent hotel. Clean, spacious rooms. Only problem is ants and mosquitos. As for the hotel, needs more entertainment. The pool is great, there's adults, kids only and mix pool, waterside section as well. Food is pretty good, tasty surprisingly after we read alot bad reviews on Google. But only problem is... needs more selection. Overall its a decent family hotel not too bad.
P.s been told they will soon do a refurbishment to the hotel.
Trip typeVacation · Family
Rooms4.0
Service5.0
Location3.0
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John woods5 days ago on Google
1/5
Rude staff. Although some staff were fantastic, we found most rude and dismissive. My wife experienced sexist behaviour and as a family we were spoken to horrendously by one particular member of the on site taxi/tour operator. …
Rude staff. Although some staff were fantastic, we found most rude and dismissive. My wife experienced sexist behaviour and as a family we were spoken to horrendously by one particular member of the on site taxi/tour operator.
We were also not paid back our deposit on towels. The reception seemed to think it was funny when we complained. Still £50 down. A con.
Trip typeFamily
Rooms2.0
Service1.0
Location3.0
Response from the owner5 days ago

Dear Mr Woods,

Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At our hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As you mentioned it before, there are many comments on Tripadvisor about us and people seemed to be mostly satisfied. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

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mahanoor Lodhi2 months ago on Google
1/5
As beautiful as the pictures look the true reality is that this hotel is totally rubbish. We arrived at the hotel at 12pm and had been travelling since 2am in the morning, on arrival the hotel staff had helped get all the details of the …
As beautiful as the pictures look the true reality is that this hotel is totally rubbish. We arrived at the hotel at 12pm and had been travelling since 2am in the morning, on arrival the hotel staff had helped get all the details of the guest. We had to wait over 4 hours for our rooms, continuously telling them that we have an elderly lady with us who is 90 years old so if a room is ready can we please take it. The reception staff were extremely rude, the honest truth is if your not French speaking the hotel do not care about you, people would push in Infront the staff would not say anything. After continuously asking for the rooms we were told they are finally ready we had told the main guy at reception that we would like the rooms together as we had emailed before arriving twice which outlined all the needs, we had also told him we would need a ground floor room due to disabled chair access, the guy did not listen on arrival to the rooms there were two sets of stairs which of course a 90 year old can not go up. We had then gone back to reception and once again because we were not French speaking we were pushed to one side. Another thing to add we had been waiting for the bell boy for 1 hour and whenever we would be next someone who was French would push in and they would go help them. My sister had asked to speak to the manger, unfortunately he was busy but at no point did he come to our room or call to see if anything was okay. The next day we had spoken to Maria who was very helpful and apologetic for everything we had experienced.
Secondly the food in this hotel is absolutely rubbish, it has no taste what’s so ever. On our stay here we had to order food every day for the 12 nights that we had stayed. The food was bland and had no taste whatsoever, so if anyone is thinking of going all inclusive I suggest you do not as it is a complete waste of money!
Within the hotel you can arrange taxis through Mustafa who was very helpful during our stay. I can say he was the only person who knew how to speak English and his service was amazing!
On another note, if you collect water from the wrong bar the staff would take the water bottles out your hand and refuse to give you water in 45 degrees heat!
If your thinking of coming To this hotel I suggest you do not it is a complete waste of money. No one knows how to speak English , if you know how to speak French then they will only help. The rooms are not as what they look like online, the AC hardly works, there is no shisha lounge within the hotel. I suggest everyone save their money and book else where as this hotel is just rubbish.
Trip typeVacation · Family
Rooms1.0
Service1.0
Location2.0
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Patrycja Jabłońska3 months ago on Google
2/5
Barely anyone speaks english, Entertainments are in French and very boring anyway. Drinks machines are constantly broken so there is either no Pepsi or no juice or no ice. Air conditioner not working, no warm water in the shower in the …
Barely anyone speaks english, Entertainments are in French and very boring anyway. Drinks machines are constantly broken so there is either no Pepsi or no juice or no ice. Air conditioner not working, no warm water in the shower in the afternoon. On all inclusive option, food is only provided 4 times a day, not all the time as usual in other hotels. Poor quality Wi-Fi.
Trip typeFamily
Rooms5.0
Service2.0
Location3.0
Response from the owner3 months ago

Dear Patrycia,

We would like to thank you for taking the time to put your comments on Google business page regarding your holiday experience at our hotel. please note that the drinks machines are all operational and working without any problem, they stop them for cleaning and disinfection several times a day due to the high occupancy. Same reason for our restaurant that is opened until 3.00pm and closed to be cleaned, disinfected and to be ready for the set up of new service

We are truly sorry to read that your experience at our hotel had not meet your expectations. Indeed, our Club provides a bunch of activities for children and adults, this is why you have a lot of our Great guests that come to our resorts with their family.

We take note of every of your comments in order to improve ourselves.

We appreciate your constructive feedback and hope that we will have the opportunity to restore your faith in our company by welcoming you to another resort in the not too distant future.

Kind regards,

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Maria McFarlane2 months ago on Google
3/5
Currently on our 4th day here, we leave on Saturday. The general staff are friendly and helpful can’t do enough to make your stay pleasant. The kitchen staff are a different story especially the pizza guy. 4 pizza ovens 1 in use and about …
Currently on our 4th day here, we leave on Saturday. The general staff are friendly and helpful can’t do enough to make your stay pleasant. The kitchen staff are a different story especially the pizza guy. 4 pizza ovens 1 in use and about a 20 minute (if you’re lucky) wait for a cheese and tomato pizza. With a child this is unacceptable as is limiting you to one each. It’s all inclusive right? Didn’t see any caveats when booking. Wide variety of food but will not be to everyone’s palette. More focus needed for kids menu- burgers, nuggets etc. No kettle in room- English folk like a cuppa tea or coffee first thing to start the day. Room should be stocked with bottled water when housekeeping comes around although it’s a minor point as it’s readily available. Biggest bug bear was the Bees/ flys all around the pool area, inevitable in a country like Morocco with the heat and all but why encourage them with open bins? The amount of discarded food left around the pool by patrons doesn’t help matters either. Overall I’ve enjoyed the stay and would love to give a more glowing review but there is work to be done Labranda.
I must mention Bob- great guy, went out of his way to facilitate a trip to McDonalds. Thank you
Trip typeVacation · Family
Rooms5.0
Service4.0
Location3.0
Response from the ownera month ago

Dear Mrs McFarlane,

We would like to take this opportunity and thank you for choosing Labranda upon your recent visit to Marrakech. We deeply apologize for any inconvenience we may have caused to you and we assure you that here at Labranda , we take pride in ensuring our customer's satisfaction and we are in constant pursuit of guest satisfaction and exceeding their expectation. We deeply value our guests and we are committed to providing you with the highest level of service. We sincerely hope to welcome you again in the next future. Warm regards,

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Kelly Mchugha month ago on Google
5/5
This hotel was absolutely fantastic me and my family will definitely be back....we could not fault our stay and HIGHLY RECOMMEND it. anyone that gives it a poor review r needing their heads examined....
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Response from the ownera month ago

Dear Kelly,

Thank you for taking the time to share your review with our community through your kind vote.

We are looking forward to welcoming you back to our property, the labranda Marrakech hotel.

Kind regards

Charlene Renniea month ago on Google
5/5
The hotel was beautiful the staff was fantastic especially the entertainment team rooms where spotless the food was great and pools where clean as for the moaners that said ther was no fruit for breakfast they must have been looking the …
The hotel was beautiful the staff was fantastic especially the entertainment team rooms where spotless the food was great and pools where clean as for the moaners that said ther was no fruit for breakfast they must have been looking the wrong way, not a lot a choice for breakfast if your would have loved bacon sausage beens fryed egg but it was good enough dinner could have had more variety for the English and Scottish but you cant please everyone some people just like to moan the entertainment was non stop from when we got up till 11 at night for all ages thats if you want to join in yes maybe more for kids but if your looking for a relaxing holiday get a villa in the middle of nowhere. Would definitely recommend this holiday and I cant wait to come back its already booked I love and miss the whole team .I never came across anyone unpleasant the staff was just tremendous couldn't help you enough from reception to cleaners the bar and waiting staff the entertainers to the life guards and they do have 4 lifeguards as someone said there's none, but they do have to eat and tidy up so the slides are off when ther not there for 2 hours and the pools can get a bit dirty with that many people in and out that happens in all pools ,you would have to stand in it run around constantly to keep it free from anything, over all it was absolutely fantastic hotel with beautiful surroundings and grounds and cant wait to go back
Trip typeVacation · Family
Rooms5.0
Service5.0
Location4.0
Response from the owner4 weeks ago

Dear Charlene,

Thank you for taking the time to share your review with our community through your kind vote. We are looking forward to welcoming you back to our property, the labranda Marrakech hotel. Kind regards

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Amy Midgley7 months ago on Google
5/5
Wonderful hotel, staff were all very friendly and helpful. Wide selection of food available for breakfast, lunch and dinner. Nice to have an adult pool away from main area. Could do with some weights in the gym. …
Wonderful hotel, staff were all very friendly and helpful. Wide selection of food available for breakfast, lunch and dinner. Nice to have an adult pool away from main area. Could do with some weights in the gym.
Free shuttle bus twice a day to New/Old Town Marrakech.
If you wonder out of the hotel, please go feed the street dogs :)
Trip typeVacation · Couple
Rooms5.0
Service5.0
Location4.0
Response from the owner7 months ago

(Translated by Google) Dear Customer,

Thank you very much for your comment following your stay at Labranda Rose.

We are delighted to read that your time with us was a success.

Hoping to see you again soon,

(Original)

Cher Client,

Merci infiniment pour votre commentaire laissé suite à votre séjour à Labranda Rose.

Nous sommes ravis de lire que votre moment chez nous était un succès.

En espérant vous revoir vite,

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Natasha Jones5 months ago on Google
4/5
The hotel was very clean hotel staff and cooks not good with speaking English at all. Entertainment and life Guards staff lovely there when ever you need them. Cant wait to come back. I was here with me and my son at 4 years olds and flet more then safe and met some wonderful people ❤️
Trip typeVacation · Family
Rooms5.0
Service3.0
Location4.0
moee sufian5 months ago on Google
5/5
Very good place loved the stay all staff are welcoming shuttle bus takes you to the markets at 9am and 3pm. Rooms are very clean. Loved the stay here.
Rooms5.0
Service5.0
Location5.0
Mia A4 months ago on Google
5/5
This hotel was amazing . I stayed there in march 2022 and had the best experience the food was amazing and the service was very good . Staff was very pleasant and the best was the house keeping as they cleaned my room everyday spotless just …
This hotel was amazing . I stayed there in march 2022 and had the best experience the food was amazing and the service was very good . Staff was very pleasant and the best was the house keeping as they cleaned my room everyday spotless just amazing 🤩 my whole family had a lovely time if you planning to visit Morroco this is a great hotel !!
Trip typeVacation
Rooms4.0
Service4.0
Location4.0
Response from the owner3 months ago

hi Madam,

Thank you for your kind words, We really appreciate you taking the time out to share your experience. We count ourselves lucky for customers like you.

We are looking forward to welcoming you back to our property, the labranda Marrakech hotel.

Kind regards

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ANDREW Gibbons4 months ago on Google
3/5
Don't know what hotel some people were reviewing, but it definitely was not the Labranda Targa.
1. There is fruit available …
Don't know what hotel some people were reviewing, but it definitely was not the Labranda Targa.
1. There is fruit available
2. Food does change, if you can't find anything to eat you are too fussy.
All in all i found this hotel to be okay, i have stopped in better and stopped in a lot worse. Considering what you get from a Premier Inn or Holiday Inn Express for £100 per night.
My only disappointment was the poor, sorry extremely poor choice of drinks available. Having to have your drinks served indoors in a plastic eye bath of a cup......day and night.
Understand completely why they use plastic cups for outside use but please buy better quality ones.
Pool bar not open as advertised so walk to the only bar in the main part of hotel which meant changing from pool wear.
The trips are fantastic value
1. WATERFALLS OF OUZOUD, long day but great to see the country. 700 steps to walk down and then back up stopping halfway for lunch. Well worth it.
2.MAJORELLE GARDENS, fantastic. Never knew Yves St Laurent lived in Marrakech, followed by horse drawn carriage ride around the Medina
3.EVENING MEAL, TOUR OF SOUKS and HORSE DRAWN CARRIAGE RIDE, wow wow WOW. Picked up at 7.30 got back to hotel at 00.20. Food and entertainment amazing. A must
Sum up......Hotel ok, staff good, food ok. NOT the best but it didn't cost as much as some hotels I've stopped in. Would i stay again? Yes!
Rooms4.0
Service4.0
Location4.0
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Soukaina Louafi5 months ago on Google
5/5
It’s a great hotel, great experience. I loved the food, the hotel staff is great made us feeel welcomed. The entertainment team was awesome!!!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
paula L5 months ago on Google
5/5
I have stayed here before and I love this hotel as I can relax here .staff are great I love the authentic moroccan food it's lovely..the spa is the best .they have live moroccan music snake charmers ..lots happening with daily …
I have stayed here before and I love this hotel as I can relax here .staff are great I love the authentic moroccan food it's lovely..the spa is the best .they have live moroccan music snake charmers ..lots happening with daily activities....I will be returning here again ...I booked online not with a package holiday...Internet worked from my room no problems.
Trip typeVacation · Solo
Rooms5.0
Service5.0
Location5.0
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Steven Horsey5 months ago on Google
5/5
Love it here. Their staff are so friendly and really make an effort with the guests especially the entertainment team! We will definitely return!
Rooms5.0
Service5.0
Location5.0
leanne Hughes6 months ago on Google
5/5
Sorry not a review but need advice of you, we've booked 2 rooms and arrive in 6 weeks, tried numerous times to email hotel but no joy, anyone know how I can get in touch? I need ground floor rooms and near each other as we are a family of 5 and have been given 2 rooms
Trip typeVacation
Response from the owner6 months ago

Dear Leanne,

Please do not hesitate to get in touch with our reservation service, team will assist you with the required information asap

Kind regards

Reservations.TargaClub@labranda.com

Midprod Graphicsa year ago on Google
5/5
The staff are very hospitable and friendly. The buffet is diverse and the meals are very good quality. We enjoyed the pools and the gardens. Globally we had a unique experience and we'll love to come back. Special thanks to Nani the …
The staff are very hospitable and friendly. The buffet is diverse and the meals are very good quality. We enjoyed the pools and the gardens. Globally we had a unique experience and we'll love to come back. Special thanks to Nani the animator and the pool lifeguard who treated us very well!
I would highly recommend this place
Response from the ownera year ago

Thank you so much for your wonderful review.

We are so glad that you loved the service as well as the gastronomy.

Looking forward to welcoming you back at Labranda.

Sincerely,

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Mukid Miah7 months ago on Google
5/5
Hotel was amazing the staffs were great very helpful. Only problem is the location its about 30min from the market also there isn't any shops near it. This hotel has many pools and activities. Definitely recommend.
Response from the owner7 months ago

(Translated by Google) Dear Customer,

Thank you very much for your comment following your stay at Labranda Rose.

We are delighted to read that your time with us was a success.

Hoping to see you again soon,

(Original)

Cher Client,

Merci infiniment pour votre commentaire laissé suite à votre séjour à Labranda Rose.

Nous sommes ravis de lire que votre moment chez nous était un succès.

En espérant vous revoir vite,

Danny Radley6 months ago on Google
2/5
Not as described didn't get the rooms we paid for, all inclusive but run out of coke, beer, rum and wine.
No morrocan or a la cart restaurant open, my son was refused childrens food as …
Not as described didn't get the rooms we paid for, all inclusive but run out of coke, beer, rum and wine.
No morrocan or a la cart restaurant open, my son was refused childrens food as he was to tall even thou he had child colour band.
Some of the staff can be rude, no food available all day as suggest in love holiday and no golf or cafe and food sometimes runs out.
Book meeting at 10:30 to speak to manager but he refused to see us.
Lot of people complaining reviews on other websites like TripAdvisor seem to be false read them carefully.
Trip typeVacation · Family
Rooms3.0
Service2.0
Location3.0
Response from the owner6 months ago

Dear Danny,

We would like to thank you for sharing your opinion further to your recent stay with us.

Please be assured that our teams are always at the disposal of the guests and assist them to change the room if it is not convenient for them.. as per the hotel occupancy.

I would recommend you to contact us with the reservation number in order to double check what type of room you stayed in and to check if it is the room type you paid for.. so we can investigate and do the necessary

We do take care of guests should they need any extra assistance at check out and would like to apologize for this experience you are describing.

As such we remain at your disposal should you require any further help and hope to regain your trust in the future as a valuable Labranda guest.

Kind regards,

Reservations.TargaClub@labranda.com

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Queen 36 months ago on Google
5/5
Once again, it has been a pleasure to stay at this hotel. The team of lifeguards Rabee, Youseff, and the others have gone above and beyond, doing their duties and ensuring the guests are happy. I couldn’t recommend them anymore they are an …
Once again, it has been a pleasure to stay at this hotel. The team of lifeguards Rabee, Youseff, and the others have gone above and beyond, doing their duties and ensuring the guests are happy. I couldn’t recommend them anymore they are an excellent team and perform to an exceptional standard. The pools are always maintained to a high level of cleanliness, as well as the waterslides they are safe and attended to throughout the day. This all contributes to my satisfaction, throughout my stay every time. They deserve more recognition!
Trip typeVacation
Rooms5.0
Service5.0
Location4.0
Response from the owner6 months ago

Thank you very much for your comment following your stay at Labranda Targa.

We are delighted to read that your time with us was a success.

Hoping to see you again soon,

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Gaurav Srivastava7 months ago on Google
4/5
It's an amazing place and fantastic bedrooms the only thing is the swimming pool closes early and doesn't open until late. Also the wheelchair could be improved as we had to take a commode chair around Morocco instead of a portable commer …
It's an amazing place and fantastic bedrooms the only thing is the swimming pool closes early and doesn't open until late. Also the wheelchair could be improved as we had to take a commode chair around Morocco instead of a portable commer foldable wheelchair. These two minor disappointment aside, it was a brilliant place and I would gladly stay again.
Response from the owner6 months ago

Thank you very much for your comment following your stay at Labranda .

We are delighted to read that your time with us was a success.

Hoping to see you again soon,

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georgiepops116 months ago on Google
5/5
Second time coming here as it is so amazing! Great food and entertainment, life guards (Youssef, Rabbee, Salin and Amine) always so helpful and make sure everyone is having a good time! lovely weather and lots to do in Marrakech on days out the hotel, highly recommend!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner6 months ago

Thank you very much for your comment following your stay at Labranda Targa.

We are delighted to read that your time with us was a success.

Hoping to see you again soon,

Dan Mcg4 months ago on Google
5/5
Great place, really friendly staff couldn't help enough, food was good too and the kids loved it
Rooms3.0
Service5.0
Location4.0
Response from the owner3 months ago

Dear Guest

Thank you for your kind words, We really appreciate you taking the time out to share your experience. We count ourselves lucky for customers like you.

We are looking forward to welcoming you back to our property, the labranda Marrakech hotel.

Kind regards

최석영4 months ago on Google
5/5
Everyday event pool side nice atmosphier and good food if u stay here u dont need to go out its like paradise
Trip typeVacation · Family
Rooms4.0
Service5.0
Location3.0
Response from the owner4 months ago

Hi,

Thank you so much for taking the time to leave us a rating. We look forward to seeing you again soon.

maria kharchafi3 months ago on Google
5/5
We love the hotel so much specially animation team Amine oussama marouane mizou et midou
Response from the owner3 months ago

(Translated by Google) Hello Mrs Kharchafi,

Thank you for this positive review. We hope to be able to welcome you to our hotel.

(Original)

Bonjour Madame Kharchafi,

Nous vous remercions pour cet avis positif. Nous espérons pouvoir vous accueillir dans notre hôtel.

Mark Basson7 months ago on Google
5/5
Great hotel and welcoming staff.
The hotel and rooms are spotlessly clean and well presented. …
Great hotel and welcoming staff.
The hotel and rooms are spotlessly clean and well presented.
Water slides are fun and the food is good.
Response from the owner7 months ago

Thank you very much for your generous comment following your recent experience at Labranda hotel. We are always happy to see that our customers can come and share great moments in our hotel.

We hope to have the pleasure of seeing you again for another great experience.

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rayna kyurkchieva6 months ago on Google
5/5
I had the best time in this resort! All the staff are lovely but mostly Youseff AMIN and rabee and salim stood out as they’re very welcoming and made our time 100 times better and more enjoyable. This is my second time here and I will defo be back for a third. Recommend 100%
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner6 months ago

Thank you very much for your comment following your stay at Labranda Targa.

We are delighted to read that your time with us was a success.

Hoping to see you again soon,

Jo Bowe5 months ago on Google
5/5
Entertainment team and life guards make this holiday, reception do not answer the phones, or emails, yousef is brilliant and chats to everyone....as does the Entertainment team, great activities throughout the day
Rooms4.0
Service3.0
Location5.0
Yildiz Badruddin7 months ago on Google
5/5
Very friendly staff. Clean hotel. Clean around the hotel too. Had a fantastic time. Very happy to go back with all my family again
Response from the owner8 months ago

(Translated by Google) Thank you for sharing your impressions with us and for taking the time to describe your experience. We are delighted to learn that you had a pleasant stay with us. We look forward to welcoming you for your next stay!

Cordially,

(Original)

Nous vous remercions de nous avoir fait part de vos impressions et d’avoir pris le temps de décrire votre expérience. Nous sommes ravis d’apprendre que vous avez passé un agréable séjour parmi nous. Nous sommes impatients de vous accueillir pour votre prochain séjour !

Cordialement,

Pavel Pavlov2 years ago on Google
4/5
The hotel is nice and the rooms are clean and comfortable. The food was awesome, delicious, plenty of choices and more than enough. The animators and the staff organizing the trips are great and try to make the guests feel happy. The staff …
The hotel is nice and the rooms are clean and comfortable. The food was awesome, delicious, plenty of choices and more than enough. The animators and the staff organizing the trips are great and try to make the guests feel happy. The staff in the dining, around the pools and in the bars were friendly and polite, but some of the receptionists were rude for no reason and unfortunately incompetent.
Trip typeCouple
Rooms5.0
Service4.0
Location4.0
Response from the owner2 years ago

Dear PAVLOV,

Thank you very much for your comment following your recent stay at Labranda Targa Aqua Parc.

We are happy to learn that you enjoyed your stay at our hotel.

Please be assured that your comments will be forwarded to the relevant management for their attention.

Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits.

We look forward to welcoming you back for a second chance.

Best regards,

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Hardish Nag4 months ago on Google
5/5
Love the hospitality of the hotel helped in many ways will come again
Trip typeVacation · Friends
Rooms5.0
Service5.0
Location5.0
nada moummade2 months ago on Google
1/5
crowded, very expensive for what it is, didn't like the food at all. I wouldn't recommend it.
Trip typeVacation · Family
Rooms1.0
Service1.0
Location1.0
Response from the owner2 months ago

Thank you for taking the time to describe your experience with us.

We study every comment and attach great importance to the opinions of our customers.

We still hope to have a second chance to change your mind and convince you of our service and delivery.

Cordially,

Hassan Mahmood7 months ago on Google
1/5
VOLEUR VOLEUR VOLEUR THEIF THIEF THIEF!!
BEWARE OF THE THEIF AT THIS HOTEL STEAL YOUR MONEY! …
VOLEUR VOLEUR VOLEUR THEIF THIEF THIEF!!
BEWARE OF THE THEIF AT THIS HOTEL STEAL YOUR MONEY!
I made the big mistake of booking this hotel, the staff steal money from your safe then when you complain there is no manager available, when you reach the manager after 2 days there is nothing he can do, still waiting for police 2 days after crime.
DO NOT BOOK THIS HOTEL, a bunch of liars and thieves, biggest mistake I made booking Labranda boycott this brand!
Trip typeVacation
Rooms1.0
Service1.0
Location1.0
Response from the owner7 months ago

Dear Hassan

We regret this incident which took place on Tuesday, March 15 around 5pm according to your statement made at the reception of the hotel. The next day Wednesday, the Hotel Manager was at your disposal the whole morning and not 2 days after as alleged to accompany you to the competent authorities. Our team members also made themselves available to the investigation on Wednesday morning. The necessary documents to the investigation were also provided to the Police.

The investigation is still ongoing to determine the circumstances and "alleged perpetrator of the theft”.

We also regret that our establishment and our Staff are accused of theft while the investigation is still ongoing. Please note that our staff is well trained on customer relationship management and endowed with several years of experience, we never had such complaint in the past.

Best regards,

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Poppy Wilmott7 months ago on Google
5/5
The lifeguards Rabee and youssef always blow us away with their hospitality & company they are great help and are just amazing people .would definitely recommend your stay here will be coming back more often as they make the place feel like home couldn’t recommend the labranda any more
Trip typeVacation
Response from the owner6 months ago

Thank you very much for your comment following your stay at Labranda Targa.

We are delighted to read that your time with us was a success.

Hoping to see you again soon,

margaret duckett2 years ago on Google
5/5
I'm still staying at the hotel , everything lovely and clean . Reception staff are very helpful in fact every member of staff I had contact with has been polite smiling and happy to help . The rooms are clean every day and our towels were …
I'm still staying at the hotel , everything lovely and clean . Reception staff are very helpful in fact every member of staff I had contact with has been polite smiling and happy to help . The rooms are clean every day and our towels were changed every day , the restaurant food was plentiful an tasty , salad were especially plentiful, fresh bread, the fish we had last night was very tasty and meaty. I hope I get some more. The animation team were there to make sure everyone was enjoying themselves..
There was always a senior management member around ,public relations chakib ,hotel general manager etc to make sure their visitors were always catered for and happy.bottles of water were always available.
The aqua slides etc looked like lots of fun was to be had for younger folk.
Trip typeCouple
Rooms5.0
Service5.0
Location5.0
Response from the owner2 years ago

Dear DUCKETT,

We would like to thank you very much for your positive feedback regarding to your recent stay at LABRANDA Targa Aqua Parc.

We are very happy to see that you had a wonderful stay with us and been satisfied about all our services and facilities.

We really hope to welcome you again to make it unforgettable and exceptional .

Thank you for trusting us.

Best regards,

Chakib

Public relations

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Younes elfellahia year ago on Google
1/5
1- the bellman was not helpful he almost broke things in our bag, and when we told him to be careful, he left us and went to another client
2- the hotel receptionist told us that the price of 1 double room is 633MAD …
1- the bellman was not helpful he almost broke things in our bag, and when we told him to be careful, he left us and went to another client
2- the hotel receptionist told us that the price of 1 double room is 633MAD which is equivalent to 60€, then we noticed that the price in Booking platform is only 48€, so we decided to pay throughout Booking platform because it’s cheaper.
3- the receptionist gave us a far room, the view is poor compared to other rooms
4- the receptionist told us that the room is not prepared for a just married couple, even though we called them beforehand to ask for it
5- the receptionist didn’t ask for our ID nor the marriage certificate
6- the pool stinks with pee smell
7- the towels are not clean they smell like sweat
Response from the ownera year ago

Dear Younes,

We truly appreciate that you took the time to write such a detailed review on your recent stay at our hotel 4stars.

We would like to extend our sincerest apologies for the difficulties you encountered during your recent visit and we are very sorry to read that your experience didn't meet your expectations.

Please be assured that your constructive remark has been taken into great consideration.

We are looking forward to have the opportunity to restore your faith in our hotel.

Warm regards from Marrakech

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Evan Harris4 years ago on Google
5/5
Stayed a week here in winter 2017 all inclusive. The food was varied and cooked to a good standard, the drinks are basic but they don't skimp on the measures, mostly unbranded spirits. The entertainment team and cleaning staff are great, …
Stayed a week here in winter 2017 all inclusive. The food was varied and cooked to a good standard, the drinks are basic but they don't skimp on the measures, mostly unbranded spirits. The entertainment team and cleaning staff are great, they work so hard from morning till late at night for very little so tipping goes a long way. The grounds, pool and facilities are all keep to a good standard, this is a very busy and popular place so not really for rest or relaxation but you can find quieter areas to relax. Rooms are large and quiet which is massive plus, also shower was huge which again is really a massive bonus. Trips and excursions available. All staff speak English and are very friendly.
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Andrew Szabo2 years ago on Google
2/5
One of the most soulless hotels I've ever stayed at. Rude staff, disorganized everything, food service feels like you are being fed like an animal. Although the food offering is diverse and tasty. Rooms have no charm, sometimes no hot water …
One of the most soulless hotels I've ever stayed at. Rude staff, disorganized everything, food service feels like you are being fed like an animal. Although the food offering is diverse and tasty. Rooms have no charm, sometimes no hot water and in our case a fuse blew every time we turned on a light. The booked shuttle bus was full when we wanted to get on. Nothing felt right about this place except the Sunday night karaoke.
Trip typeVacation
Rooms2.0
Service1.0
Location1.0
Response from the owner2 years ago

Dear SZABO,

Thank you for taking your time to write a review of your experience with us.

Firstly i would like to apologize for the inconvenience caused during your stay. This is certainly not the standards that we strive to achieve.

I have shared your feedback with our whole team in the hotel, we will use your review to place corrective action in place to better improve the service we offer.

We listen to our guests very attentively and we welcome any comment or suggestion as long as they are constructive because our job is to make sure they have a wonderful stay in our hotel.

We hope to have the chance to welcome you in the future for a second chance.

Kind regards,

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Helen Flaherty2 years ago on Google
4/5
Hotel is nice. Food is okay, but doesn't really cater for the english which didn't really bother me but kids lived off pizza, bread and pasta the whole time we were there. Room had ants which they sent someone pretty quick. Pools ain't …
Hotel is nice. Food is okay, but doesn't really cater for the english which didn't really bother me but kids lived off pizza, bread and pasta the whole time we were there. Room had ants which they sent someone pretty quick. Pools ain't heated so even when its 30c the pools are freezing. Kids club was brilliant. Entertainment was good at night. Shuttle bus to and from hotel to old and new town. Air con went of during the night so when you woke up in the morning it was boiling. Times are bit off for shop and snack bar in the afternoon. Alcohol is included but if you wants anything like a cocktail then you have to pay.
Response from the owner2 years ago

Dear FLAHERTY,

Thank you very much for choosing LABRANDA Targa Aqua parc.

We are glad to hear that you had a great stay at our hotel.

It would be a great pleasure to welcome you back amongst us in a near future.

Kind regards,

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Kel Gilders2 years ago on Google
3/5
We've just returned from a 5 night stay at this hotel which was good. The grounds were lovely and it was really nice to get some sunshine in November when it's been so rainy in the UK. …
We've just returned from a 5 night stay at this hotel which was good. The grounds were lovely and it was really nice to get some sunshine in November when it's been so rainy in the UK.
The rooms were clean however the the backs/tops of the wooden chairs in the dining room were so dirty where people pulled them out and pushed them back in that I didn't want to touch them. All they need was a wash down when staff were relaying tables and they would be fine but it looked like it had never been done which was a shame.
The food was nice but the choice was limited and very repetitive. It was often only just tepid unless it was breakfast and you were having something freshly made like an omelette or a pancake so that could be improved. Also, at dinner time the tables weren't being relayed very quickly so you couldn't always find a table or one that was clean and reset ready to go. Plus, some tables were reserved even though no one sat on them which added to the lack of seating. In the height of summer this would be even more frustrating as there would be more people who couldn't eat when they wanted.
The fact that you couldn't really go for walk outside of the resort (mainly because there was nothing there) I found quite restrictive. However, We did some excursions just to break it up a bit which were good.
The WiFi doesn't work in the rooms, only by the pool and in reception, which at first I found odd, but it was actually really nice to switch of from it all.
In my opinion this is more like a 3 star hotel which could do with updating as it looks tired. It was nice for the 5 nights but for me, personally, any more would have been too long.
Trip typeCouple
Rooms4.0
Service3.0
Location2.0
Response from the owner2 years ago

Dear GILDERS,

I would like to first and foremost thank you for taking the time to provide us with your feedback.

We always value our guests comments and impressions and I would like to assure you that we constantly strive to achieve only the highest level of quality, service and hospitality.

I truly regret that we fell short of your expectations and I can assure you that we took the time to review those points with most attention in order to rectify those situations in our service delivery standards.

Sincerely hoping to have the chance of welcoming you back very soon.

Kind regards,

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Melanie Kashuba3 years ago on Google
5/5
Absolutely loved our time at this hotel. The staff couldn't have been more friendly and welcoming. Food was a bit repetitive but plentiful and fresh. Pools are beautiful as are the landscaped gardens surrounding them. Venturing out of the …
Absolutely loved our time at this hotel. The staff couldn't have been more friendly and welcoming. Food was a bit repetitive but plentiful and fresh. Pools are beautiful as are the landscaped gardens surrounding them. Venturing out of the resort on the free hotel shuttle bus was a bit nerve-wracking as the stall holders and other sellers hound you consistently. Keep your children very close to you if venturing out. What makes this hotel great is the extremely hard working staff, especially the "Animation Team" the pools and the weather!
I would come back again.
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taranjit Nangpal6 months ago on Google
1/5
They rating 4 star I think they don’t deserve more than 1 star
Worst food
Worst service …
They rating 4 star I think they don’t deserve more than 1 star
Worst food
Worst service
Worst rooms
Staff can’t speak English
Never come to this hotel
Trip typeFamily
Rooms2.0
Service2.0
Location2.0
Response from the owner6 months ago

Dear valuable guest,

Thank you very much for choosing to stay at our hotel and for sharing your valuable feedback with us. We are sad to read and feel your bad impression about our hotel. we constantly strive to achieve higher quality standards.

Best regards,

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Viktor V2 years ago on Google
3/5
The hotel has seen some seasons already. The area is green and spacious but with loud music. The meals are okay, pools are fine. Coffee and drinks are below average. Guests do not shower before entering the pool, snacks are served in plastic, coffee in paper cups. Shuttle service to Marrakech and water slides are great.
Response from the owner2 years ago

Dear Viktor,

Thank you for taking the time to leave your review.

We always appreciate feedback, and we are so pleased that you enjoyed your stay at Labranda Targa Aqua Parc.

We will ensure your comments are shared with colleagues across the hotel, and we all look forward to welcoming you back again very soon.

With very best wishes,

Jozsef Guti2 years ago on Google
5/5
Awesome experience as not only the breakfast but all food included, and all in very good quality and choice. Check in was a bit hectic as a very big group of us arrived, but when it was sorted, general a good experience. …
Awesome experience as not only the breakfast but all food included, and all in very good quality and choice. Check in was a bit hectic as a very big group of us arrived, but when it was sorted, general a good experience.
Taxi ride to the city costs around 100 Dirham, but the hotel also have a shuttle. Walking distance there is nothing much to do. Parking is ample
Trip typeVacation · Friends
Rooms5.0
Service4.0
Location4.0
Response from the owner2 years ago

Dear GUTI,

Thank you for sharing your experience after your stay at Labranda Targa Aqua Parc.

It was a pleasure to read how amazing your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one.

Thank you for such a lovely and thoughtful review.

Sincerely,

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corrine2 years ago on Google
4/5
Big rooms, very clean and well looked after. Grounds are immaculate! Staff friendly, and the food was reasonable. Though set meal times and not 24hr food. I add a warning though, stay away from the meeting point reps, and don't book …
Big rooms, very clean and well looked after. Grounds are immaculate! Staff friendly, and the food was reasonable. Though set meal times and not 24hr food. I add a warning though, stay away from the meeting point reps, and don't book excursions with them, though not a part of the hotel itself they have a stand in the lobby, complete fraudsters and their "excursions" are rubbish and not worth the money.
Response from the owner2 years ago

Dear FOREMAN,

Thank you so much for your comment.

We are happy to learn that you enjoyed your stay at LABRANDA Targa Aqua Parc, and our staff was able to make your holiday amazing.

Please be assured that your comments have been shared with the concerned managers so they can make the appropriate adjustments in the areas you mentioned.

Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits.

Kind regards,

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Rebecca North3 years ago on Google
4/5
The entertainment team make this hotel. They offered day time games and fun for everyone, whilst also making our evenings enjoyable. Amine was a great team member and always getting us involved. …
The entertainment team make this hotel. They offered day time games and fun for everyone, whilst also making our evenings enjoyable. Amine was a great team member and always getting us involved.
Food was enjoyable, however often repetitive after a few days staying here.
Bedroom was great size and lovely balcony, although you have to request this as not all rooms have one.
The one downside to this hotel is the guests, many were always rude at lunch and dinner pushing infront of you and have no manners. I also believe a better system should be in place as many of them were often greedy (one boy even took 7 pizza slices one time) which left you with little choice or waiting even longer for fresh food.
This would not put my off staying again, however i do think maybe chefs should limit the amount guests can take at one time, in order to leave some for others.
Response from the owner3 years ago

Dear North,

Thank you so much for your comment.

We are pleased to learn that you enjoyed your stay at LABRANDA Targa Club Aqua Parc.

Thank you for trusting us.

Kind regards,

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Sayonara Ribeiro4 years ago on Google
5/5
The place is nice if you going with family or in a relax mode.
When it comes to a 4 star hotel they lack in a couple of stuffs like a iron in the room,for cleanliness the bed sheets and towels where clean but the bathroom …
The place is nice if you going with family or in a relax mode.
When it comes to a 4 star hotel they lack in a couple of stuffs like a iron in the room,for cleanliness the bed sheets and towels where clean but the bathroom and the room floor were full of hair.
The food was not the best for my surprise and the drinks were the cheapest one.
The 5 star goes for the entertainment as the staff goes an extra mile and make sure you have a nice time
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Ryu M2 years ago on Google
1/5
It is a shame to give this hotel a one star. But people need to be warned.
They house a company called 'Meeting Point' who offer trips / excursions. …
It is a shame to give this hotel a one star. But people need to be warned.
They house a company called 'Meeting Point' who offer trips / excursions. Meeting Point lies about what the trips are and what you will see. One family booked 3 trips and all 3 were lies. Impossible to reason with, they are rude and ignore you. It you look at Meeting Point reviews you will see they have really bad feedback, but most people look at hotel reviews so I wanted to add a warning so more people do not get ripped off and waste days of there holiday as well as their money. The hotel gets a one star for allowing this under their roof.
The hotel itself is nice. The staff are really friendly. The animation team really tried with the kids and adults alike. The rooms are clean and cleaned daily. The pools are clean, the slides are good and on even in Winter unlike a lot of places. The food is good, changes daily for variety.
Free shuttle buses with friendly drivers is a massive bonus, since everything is far away using this free hotel service to the Old and New Medina is essential if you do not pay taxi fares. The hotel also provides bottled water to take out with you.
They are kind and thoughtful.
100% recommended the hotel, just make sure you do not book anything with Meeting Point unless you get in writing what they are selling you. Or book through someone else.
Trip typeVacation
Rooms5.0
Service4.0
Location2.0
Response from the owner2 years ago

Dear Ryu M,

Thank you so much for your comment.

We are happy to learn that you enjoyed your stay at LABRANDA Targa Aqua Parc, also we are sorry that your experience with Meeting Point did not meet your expectations, please allow us to express our sincerest apologies.

Please be assured that your comments have been shared with the concerned managers so they can make the appropriate adjustments in the areas you mentioned.

Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits.

Kind regards,

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Susan Yeulett3 years ago on Google
5/5
Holiday was wonderful.staff very nice and polite. Entertainment was brilliant the team were very friendly and constantly on the go trying to keep holiday makers involved in all activities, including myself and I'm not usually one to try …
Holiday was wonderful.staff very nice and polite. Entertainment was brilliant the team were very friendly and constantly on the go trying to keep holiday makers involved in all activities, including myself and I'm not usually one to try them all, but they encouraged me I felt bad for them if I didn't, as they do try hard. Food was nice, although my partner struggled a bit as he doesn't like fish and too many vegetables. Rooms are cleaned every day uf you want them cleaned. Lots of night entertainment. And excursions , if you want to adventure outside the resort. Overall the holiday was brilliant
Response from the owner3 years ago

Hello YEULETT,

Thank you for your kind comment.

We are pleased to learn that you enjoyed your stay at LABRANDA Targa Aqua Parc, and for pointing out the friendliness of our staff.

Thank you for trusting us.

We hope to see you very soon.

Kind regards,

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Mehdi Fikria year ago on Google
5/5
Great « séjour » , an entertaining team made it a whole lot better
Big up to Nani and Nourredine for the great energy and always keeping a smile on our face …
Great « séjour » , an entertaining team made it a whole lot better
Big up to Nani and Nourredine for the great energy and always keeping a smile on our face
Sami for dj was well placed
Looking forward to coming back next year
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

(Translated by Google) Thank you very much for your wonderful opinion about our establishment.

We are delighted that you enjoyed your stay with us and look forward to welcoming you again soon.

Warmly,

(Original)

Merci infiniment pour votre magnifique avis concernant notre établissement.

Nous sommes ravis que vous ayez apprécié votre séjour chez nous et nous avons hâte de vous accueillir de nouveau prochainement.

Chaleureusement,

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Pako Zavala3 years ago on Google
3/5
The service and the staff really good , helpful and super kid's friendly. Except for few bartenders that are like in a bad mood all the time. In the other hand the food leaves a lot to be desired, good quantity but we were rarely satisfied …
The service and the staff really good , helpful and super kid's friendly. Except for few bartenders that are like in a bad mood all the time. In the other hand the food leaves a lot to be desired, good quantity but we were rarely satisfied flavour wise, it was bland, it missed that exoticism of the local cuisine.
The room was perfect, nicely cleaned, the premises also very welcoming, the big issue was that we were not able to use swimming pool because the water was way too cold for me or my 2 year old, this place would have great success if they will only warm the water up. The main reason we chose this place was because of the outdoor pools, I wanted to play with my boy but he only had a very bad experience in what supposed to be a fun and playful moment.
Despite that, I was gladly surprised, think this is a great place to go in a holiday trip with the family BUT in summer if you really want to enjoy the Aqua Park theme at its fullest.
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Al Ceesay2 years ago on Google
5/5
The hotel is amazing to stay and enjoy your holidays you do not get disturbed, facilities are clean and brilliant with lots of space everywhere, food is wonderful and they constantly provide you with more food especially after lunch and …
The hotel is amazing to stay and enjoy your holidays you do not get disturbed, facilities are clean and brilliant with lots of space everywhere, food is wonderful and they constantly provide you with more food especially after lunch and with drinks all round. The gym is basic but workable with running machines, bicycles, cross-trainers, all the staffs are very friendly and helpful especially the manager Saad, kids can enjoy the pool areas and the facility, accessibility for disabled, free shuttle service to the town, I will revisit the hotel again as it's a place to enjoy your all-inclusive holiday
Response from the owner2 years ago

Dear CEESAY,

Thank you for sharing your comments with us regarding your recent stay, we were delighted to welcome you to Labranda Targa Aqua Parc.

We were so pleased to hear you had such a wonderful time, and were looked after by our attentive team. We all look forward to welcoming you back on many future occasions.

With many best wishes,

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Jo Carter3 years ago on Google
4/5
Great food. Fab staff. Dropped a star purely down to wasps around anywhere that had sweet smells. Nothing they can do really. Service was amazing and attentive. Considering they got abuse they still smiled. Don't go to Morocco if you …
Great food. Fab staff. Dropped a star purely down to wasps around anywhere that had sweet smells. Nothing they can do really. Service was amazing and attentive. Considering they got abuse they still smiled. Don't go to Morocco if you want bacon and eggs or a roast. It's culturally beautiful. Shuttle bus service was excellent. Old market..... scary very behind the times and a lot of things questionable but other than that we loved it!
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Mike Atwood3 years ago on Google
4/5
Beautiful hotel, food is amazing. Recommend that you go all inclusive. The pool is really nice with 3 slides and there is adult only pools also. Entertainment staff are brilliant however the other staff are rude and just palm you off. All in all very happy bagged my future wife here
S Rahmana year ago on Google
1/5
The food is terrible. All the food was cold. There is no table service. The staff at Reception were not polite or not helpful. Chakib the duty manager was terrible, very unhelpful, did not help in the slightest; if anything he made things …
The food is terrible. All the food was cold. There is no table service. The staff at Reception were not polite or not helpful. Chakib the duty manager was terrible, very unhelpful, did not help in the slightest; if anything he made things worse. Nabil and Khalid meeting point salesman were not helpful and were conning everyone. The hotel is more then 5km from the town centre and taxis would extort us out of extra dirhams because of how far it is from anywhere of signicance. The security team were good. The cleaners were good. The staff are not helpful, the hotel had a shuttle service that did not notify us about and encouraged us to use taxi that conned us everytime we used it. Eventhough the stay was all inclusive, whatever opportunity they could get to scam me out of money they did. The girl at reception couldn't care less. Even when we raised our concerns with the duty manger (chakib) he could not less too. So we tried to contact the Hotel manager which was apperently away. AirCon in the room did not work corrrectly as a result I got ill. TV was broken. WiFi did not work in rooms. Security safe was not working, they said they will fix and did not fix. There is no accountabilty at this hotel. The answer they had for every concern was 'everyone else seems happy, why are you complaining'. The hotel front room staff and management seemed slighty rascist, I wanted to do my prayers they did not facilitate in anyway. There was one hotel stayer that wanted milk for her baby and they rejected her. I will never come back here. I cannot believe this place is 4 star. My stay was absolutely diabolical. Stay at this hotel at your own risk and at your own peril. Nasty people. I have had more comfort in 2/3 star Hotels. Never again at this hotel. Sorry is not enough. Drastic changes from top to bottom is required.
Response from the ownera year ago

Dear sir, I would appreciate if you can contact me in order to discuss what went wrong and understand your bad experience, what you are describing is not reflecting at all the quality of the service we aim to deliver to our valuable guests.. Moreover, we don't have any employee named by Chakib for the moment since we reopened the hotel after 2019.

jihane.almouatamid@mphotels.com

Labranda Hotels Morocco/ Quality Department

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Shazam2 years ago on Google
4/5
Excellent hotel, staff and food, with plenty of choices inc vegetarian. Free shuttle bus hourly into old Marrakech and new. Free bottled water as and when you need it. Grounds kept immaculate. Just needs a retouch of paint/grout around …
Excellent hotel, staff and food, with plenty of choices inc vegetarian. Free shuttle bus hourly into old Marrakech and new. Free bottled water as and when you need it. Grounds kept immaculate. Just needs a retouch of paint/grout around bathrooms in room and dont put white towels out as they just go grey. Use another colour 😏. Great hotel though. Recommend x
Trip typeVacation · Couple
Rooms3.0
Service5.0
Location3.0
Response from the owner2 years ago

Dear Shazam,

Thank you so much for your comment.

We are happy to learn that you enjoyed your stay at LABRANDA Targa Aqua Parc, and our staff was able to make your holiday amazing.

Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits.

We really hope to welcome you again to make it unforgettable and exceptional .

Best regards,

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Simo Elamraoui4 years ago on Google
5/5
It was one of the best resorts I have ever been . We spent exceptionally good time with my family and kids. It was super kids friendly at all times in the day. We didn’t have to go to Marrakech downtime during the four days we have been …
It was one of the best resorts I have ever been . We spent exceptionally good time with my family and kids. It was super kids friendly at all times in the day. We didn’t have to go to Marrakech downtime during the four days we have been there because we have enjoyed every minute there. Since the food was included my expectations were low but wow, the quality was just beyond my expectations. Different menu every day and good taste.
The reception staff was great especially Miss RIHAB, she was one of the best and always smiling and goes above and beyond to satisfy the customers needs.
Things that could be improved is room cleanliness and need some renovations. Also I hope the hotel has a complicated road access if you are coming from the high way.
Overall IT WAS A GREAT EXPERIENCE AND I WILL DEFINITELY COME BACK.
Response from the owner4 years ago

Dear Mr Elamraoui,

What a pleasure to read a comment like yours ! First of all we would like to thank you for the time you used to share your feedback following your stay at our resorts. We are very delighted that you appreciated the food and all our different services. Reaching your satisfaction is a challenge every day. That is why we are really glad that your stay fulfilled all your expectations. We look forward to welcoming you back home!

Best Regards

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vishal sharmaa year ago on Google
4/5
Amazing place. Unfortunately we got cold pool all week as weather did not pick up. Apparently it was coldest in last 6 years because of which we had to sleep in cold rooms as heating was not working but we were provided with extra pair of …
Amazing place. Unfortunately we got cold pool all week as weather did not pick up. Apparently it was coldest in last 6 years because of which we had to sleep in cold rooms as heating was not working but we were provided with extra pair of blankets. Free bus shuttle to old and new town was very handy. Food was not as per our taste. We struggled. I heard from friends there was a lot more option when they visited. All in all okish experience for the price we paid.
Response from the ownera year ago

(Translated by Google) Thank you for choosing our hotel for your recent stay.

We are delighted that you enjoyed your stay and hope to see you again soon.

Yours truly

(Original)

Nous vous remercions d'avoir choisi notre hotel pour votre récent séjour.

Nous sommes ravis que votre séjour vous ait plu et nous espérons vous revoir bientôt.

Bien à vous

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The swift cook3 years ago on Google
3/5
As with everything you get what you pay for. It was a reasonable price, but we changed our room twice as the air conditioning was not working. The food was adequate but not varied. Their best selling point is their entertainment team who were always on the go.
Scotty J3 years ago on Google
4/5
Very nice resort, safe and clean. Staff are very welcoming and accommodating! Loads of games and exercises throughout the day with the entertainers. Big shout out to Amine and Loco... they were very helpful, down to earth, good with the kids and generally made our stay enjoyable!!!
Trip typeVacation · Family
Rooms4.0
Service5.0
Location3.0
A Google User3 years ago on Google
3/5
The hotel is lovely, the rooms are a bit dated, on the first day one of our sliding doors fell off the wardrobe, and it wasn't put back on until the day before we left. The food was ok, a bit samey, but it did cater for everyone, we had …
The hotel is lovely, the rooms are a bit dated, on the first day one of our sliding doors fell off the wardrobe, and it wasn't put back on until the day before we left. The food was ok, a bit samey, but it did cater for everyone, we had fresh omelettes for breakfast every morning, the bread left something to be desired, as did the puddings, but the salads etc were plentiful.The staff in the retaurant are friendly, especially if you say thank you in their language. There is a lovely outside seating area too. Wi-Fi is only really available in the lobby and restaurant. The team behind reception were pleasant enough, but were not very helpful, and quite dismissive a lot of the time, we got the feeling that they favoured the French and German guests. Try to book trips before you go, the trips you can book at the hotel are easily twice the price of what we paid booking at home. Aside from the stunning weather, and the nightly shisha pipe, the best thing was the entertainment team, Amine, Loco and Ricky especially work hard at interacting with all guests during the day and night, hats off to them, would we stay here again, probably not as an English couple.
Trip typeVacation
Rooms2.0
Service2.0
Location5.0
Response from the owner3 years ago

Dear Guest,

Thank you very much for choosing LABRANDA Targa Aqua Parc.

We sincerely apologize for the inconvenience you have encountered during your stay with us. We assure you that this is not the level of service we are promising to deliver to our guests.

However, let me inform you that we have the necessary staff to offer a high standard quality service to all of our guests, and they've never favoured the guests.

Please be assured that we have taken your feedback seriously and being discussed to ensure corrective action is taken.

We look forward to welcoming you again for a second chance in order to change your first impressions.

Kind regards,

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Donna Graveling3 years ago on Google
5/5
Stunning hotel. Wonderful staff so helpful & polite nothing was too much trouble. The rooms were light airy & a good size. The decor was great n the rooms were really clean. The gardens were kept 2 perfection. We loved this hotel so much we have booked another holiday there. Just wonderful!!!
Response from the owner3 years ago

Dear Donna,

Thank so much for this kind comment ! it was a real pleasure welcoming guests like you !

Indeed , our hotel is well- appreciated by our guest about its privacy, decoration and the professionalism of the team.

We are pleased you liked your room , cleanliness is one of our main priorities at Labranda Hotel.

We hope see you soon for your next Marrakech stay.

Kinds regards,

wahbi hafida2 months ago on Google
1/5
Very disappointing, no one respond the phone, bad experience very sad
Trip typeFamily
Rooms3.0
Service1.0
Location2.0
Response from the ownera month ago

Dear Mrs Wahbi, We would like to take this opportunity and thank you for choosing Labranda upon your recent visit to Marrakech. We deeply apologize for any inconvenience we may have caused to you and we assure you that here at Labranda , we take pride in ensuring our customer's satisfaction and we are in constant pursuit of guest satisfaction and exceeding their expectation. We deeply value our guests and we are committed to providing you with the highest level of service. We sincerely hope to welcome you again in the next future. Warm regards,

Youssef and Nour Didya year ago on Google
5/5
I'm really happy to have my holiday in labeanda targa .everything were excellent .
specially the pool are so clean .I saw the boy responsible for the pool …
I'm really happy to have my holiday in labeanda targa .everything were excellent .
specially the pool are so clean .I saw the boy responsible for the pool cleaning every morning. N the life Gaurd the are going a good job helping people save a lot of children drawing in slide they are really special team thank you so much youssef didy .salim n touffahi for making my holiday the best
Trip typeCouple
Rooms3.0
Service5.0
Location5.0
Response from the ownera year ago

Thank you very much for your generous comment following your recent experience at Labranda hotel. We are always happy to see that our customers can come and share great moments in our hotel.

We hope to have the pleasure of seeing you again for another great experience.

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Bev Heno3 years ago on Google
5/5
Staff are very friendly, food is delicious, pools are clean and warm, family atmosphere, great entertainment team. Am here now. Marrakesh market is intense but a must. I will definitely be back to this hotel. Traveled with my 7 year old daughter.
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Nikitin Konstantin2 years ago on Google
1/5
I consider myself as an experience traveler, i.e. more 2-3 times per year at least. Usually I don't send any reviews but coming back home I feel a need to warn people about this place. …
I consider myself as an experience traveler, i.e. more 2-3 times per year at least. Usually I don't send any reviews but coming back home I feel a need to warn people about this place.
The hotel located outside of the city. You cannot go out. The shuttle bus is available 5 times per day. You need to book it the previous day. The drive time is etwa 30 min to the market.
What was good:
- omlet and the cook who cooked it,
- the bakery.
All other were bad, very bad or very-very bad.
The staff was unfriendly and unhelpful. I was always ignored when I approached the reception. Suddenly, all the people became busy and started talking to each other. If you greeted them the don't react. Never seen such an attitude before! Unfortunately, every day one or two of the door cards stopped working and I needed to visit the reception. Nevertheless, the management also didn't react at any requests.
The food choice was quite limited. Only one type of chicken, fish and meet. Lamb was served only once over the week. The food containers are small. Normally, you need to point out the staff and wait for your piece. After lunch no food was available except 4pm simple snacks that run out in 20-30 min.
The bars and barmen are the worst experience. The alcohol choice is limited and you need to communicate with the rude young people working there. When I asked to add a bit more gin my cap (a plastic cap! All cocktail are served in plastic caps) was just overfilled with gin! I felt lost, offended, unsafe. The bar is rather simple and often full with kids after dinner so you need to stay outside. At 23:00 everything is closed and light off. Go to the bed, baby.
The room was small for three adults. It was always too cold inside. The air conditioning system produced some sound but I was unable to heat the room up. Maybe it was broken as the room phone. The TV picture quality was like on my first smartphone. No internet in the room, even for money. There was also dark even when all the lights are on. So that you cannot read a paper book.
And so on......
PS I'm surprised to see many five-star reviews. I checked few of them. Most are the first-and-last contributions and of a similar style. I doubt the hotel current rating is fair (my personal opinion).
PSS I'll not go to this hotel again even for free. Labranda network is also out of my consideration since they manage such hotels.
Response from the owner2 years ago

Dear Konstantin,

Although we sincerely regret your disappointment with your stay in our hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests experience among us.

According to that review, We wonder why you didn’t report it to our public relations while you were here, at least we could, first, ascertain the facts and then intervene if there was any need to.

We always endeavor to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations.

Your comments will of course be forwarded to the relevant management for their attention.

We listen to our guests very attentively and we welcome any comment or suggestion as long as they are constructive because our job is to make sure they have a wonderful stay in our hotel !

Kind regards,

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A Samad2 years ago on Google
1/5
Terrible experience, Complete No Go! apart from management the rest of the staff are rude and love fobbing you off!! Rooms aren't cleaned properly...specially the BATHROOM! we had issues with the air con / heating which took them 3 days …
Terrible experience, Complete No Go! apart from management the rest of the staff are rude and love fobbing you off!! Rooms aren't cleaned properly...specially the BATHROOM! we had issues with the air con / heating which took them 3 days to resolve and we had to keep asking for items that were never refilled I.e water in the room, toilet paper etc!
The onsite tourist help services are absolutely terrible, not only will they charge you TRIPLE the price for excursions they will keep avoiding you with any issues unless it means commission for them. Very disappointed and the far from what we expected! A holiday ruined by this hotel and its staff! Marrakech no doubt is a lovely place and brilliant weather
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trevor payne4 years ago on Google
5/5
Great hotel. Never seen so many cleaners and gardens in one hotel. Always spotless. Great food especially breakfast with eggs sausages crepes waffles ham cheese breads cakes cereals and much more. Big hotel but never over crowded in the …
Great hotel. Never seen so many cleaners and gardens in one hotel. Always spotless. Great food especially breakfast with eggs sausages crepes waffles ham cheese breads cakes cereals and much more. Big hotel but never over crowded in the food hall at any time. Fresh pizza and pasta made at inch time with chips for the kids if they are fussy . No complaints at all if anyone moans about the food then you need your head looking at. .
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Nazlı Bahçeyaka3 weeks ago on Google
2/5
Who gave 4 star to this hotel
Rooms2.0
Service1.0
Location1.0
Response from the owner3 weeks ago

Dear Guest,

Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At our hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

As you mentioned it before, there are many comments on Tripadvisor about us and people seemed to be mostly satisfied.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Sandra Skeels3 years ago on Google
3/5
Just returned from a 9 nt stay here. Arrived late morning, had to wait an hour or so for the room, that's fine. We had a ground floor room opposite adult only pool, patio doors and could sit out, lovely, many have no balconies so wise to …
Just returned from a 9 nt stay here. Arrived late morning, had to wait an hour or so for the room, that's fine. We had a ground floor room opposite adult only pool, patio doors and could sit out, lovely, many have no balconies so wise to request. Room cleaned & towels changed every day.
Reception staff quite helpful.
Restaurant, you won't go hungry but if you're fussy you will struggle, I'm well travelled and not a fussy diner but wouldn't go back for this reason. The animation team are a fabulous bunch, work hard, long hours, always pleasant and sociable. They made the holiday more enjoyable.
Nothing to see in near vicinity but hotel has shuttle bus to old and new town all inc which is very handy.
Beware of trips booked with the guy in the hotel. We booked an a.m. trip to the old town, waste of money, most of time spent on bus picking up and dropping off at other hotels, saw and learned very little, the tour guide was more interested in his mobile phone. My daughter went on the trip, I didn't, couldn't get a refund, which, I didn't really expect. My not going was due to becoming unwell with a dodgy tummy, 24hrs, two days later my daughter suffered the same, was very poorly for 48hrs. Others at the hotel, before, during and after also suffered the same. Draw what conclusion you will from this 🤔 Regardless, we made the best of everything, was nice relaxing holiday but 7 nts would be sufficient.
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R Benj2 years ago on Google
5/5
Just got back and what can I say other than amazing. We travelled as 2 couples.
*Rooms were big and cleaned daily, lots of lights in them however these had poor lighting (low voltage) for the ladies to do make-up and hair. …
Just got back and what can I say other than amazing. We travelled as 2 couples.
*Rooms were big and cleaned daily, lots of lights in them however these had poor lighting (low voltage) for the ladies to do make-up and hair.
*Food was amazing, loads of options to choose from and different meals every day except breakfast which was the same daily but did have lots of choices to mix it up each day.
*Hotel is really smart looking and the staff are amazing, they work tirelessly to make your holiday special especially the Maxi Club team (Mousse, your a legend). They all put in 110% for 12 hours a day, they go out of their way to get to know the guests even when they are on a break, they are worth every penny they're paid and then some. The bar staff and waiters were amazing too especially Ibdel who held the fort at the pool bar all day every day.
*Location is so out of the way, it suited us as we only wanted to chill by the pool everyday. If you were to walk out of the hotel there is nothing but baron land and empty broken buildings around. The hotel does do loads of tours and a bus into the medina if you wanted it though.
*Languages - The staff accommodate loads of languages but mostly French, Arabic and English.
*Don't read into negative reviews as this place was brilliant.
All in all this was my wife and I favourite All-inclusive holiday, we cant wait to rebook here again (with our kids this time). Labranda Targa.....thanks for a great holiday
Trip typeVacation · Couple
Rooms4.0
Service5.0
Location3.0
Response from the owner2 years ago

Dear BENJAFIELD,

Thank you for taking the time to share your recent experience with us.

It is our greatest pleasure to read your compliments about our hotel Labranda Targa Aqua Parc.

We are so pleased that we met your expectations and that you had an amazing stay with us.

I won't miss sharing your feedback with our staff and I am certain that it will serve as an encouragement for all of us, as we strive to continuously improve the quality of our services.

We look forward to welcoming you back again soon.

Kind regards,

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mehdi figuiguia year ago on Google
5/5
I am Writing this comment and I am so upset because of the directions department, they firing animators from their second home / I don’t know the reason why, they so happy and kind I really loved them especially Nany and Mouss . My holiday …
I am Writing this comment and I am so upset because of the directions department, they firing animators from their second home / I don’t know the reason why, they so happy and kind I really loved them especially Nany and Mouss . My holiday was so fun, I appreciate their welcoming
From my hart I say thank you so much 😊
Trip typeVacation
Rooms4.0
Service5.0
Location3.0
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Kelly Goodchild3 years ago on Google
4/5
Loved our stay here. Food is good, with freshly cooked omelette etc for breakfast. Our room was immaculately clean with comfortable beds. Convenient shuttle into Marrakesh. Entertainment staff were lovely especially Vitamine and Momo. Thanks for a fantastic stay!
Response from the owner3 years ago

Dear Kelly,

Thanks for taking the time to share your comments with us. I'm delighted to read you enjoyed our food and the rooms.

We really hope to have the chance of welcoming you back very soon.

With best regards

Marnie Harrison3 years ago on Google
5/5
Amazing hotel. Immaculate rooms and lovely surroundings. Staff are more than helpful and very attentive to your needs. I lost my phone twice in 1 day and was luckily enough staff had put it at reception for me. Would definitely go back and recommend
Trip typeCouple
Rooms5.0
Service5.0
Location4.0
Jas3 years ago on Google
1/5
Terrible. Lack of cleanliness particularly in the rooms, carpets look like they've never been washed, curtains carry dust, me and my friend both got ill as did many other people staying at this hotel. No wifi in rooms. 'Entertainment' staff …
Terrible. Lack of cleanliness particularly in the rooms, carpets look like they've never been washed, curtains carry dust, me and my friend both got ill as did many other people staying at this hotel. No wifi in rooms. 'Entertainment' staff create a very uncomfortable atmosphere. The manager of the hotel is condescending, all she says is 'you can fill out a complaint form'. Tour guide rips you off. Me and my friend were counting down the days until we were home. AVOID.
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Huzaifa Abowath2 years ago on Google
4/5
Fantastic value hotel, room was spacious and had an extra bed. Breakfast was good and overall the place surpassed my expectations. Would happily stay again. …
Fantastic value hotel, room was spacious and had an extra bed. Breakfast was good and overall the place surpassed my expectations. Would happily stay again.
Location wise it wasn't too far from Jemma El Finr, we actually walked there which took roughly 25/30minutes. I'd recommend a taxi, Mc Donalds was a 5-10 minute walk down along with a store to buy any items needed.
Negatives included a lengthly check in process where we were asked to fill in little forms which generally hotels do themself, thereafter we were sitting around for quite a while which was disappointing, also the indoor pool was chargeable which was a shame. Outdoor pools due to the time of year were unusable.
Overall i would stay here again purely due to the price and the size of the rooms provided!
Trip typeVacation
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Edmond Mogeni3 years ago on Google
4/5
The hotel was amaizing . The reception was warm, our room was kept tidy all the days we spent in the resort. The animation team was also very helpful even if they kept repeating same music all the time which gets boring after a while.They …
The hotel was amaizing . The reception was warm, our room was kept tidy all the days we spent in the resort. The animation team was also very helpful even if they kept repeating same music all the time which gets boring after a while.They do a wide variety of foods which is really nice, we didn't have a problem with the food at all. The only thing many people dont like are the juices from the machines (squash) too sweet and never tasted nice. It would be better if they did fresh juices. The resort was also full of families and kids everywhere, the pools meant for adults only were full of kids. I think it's more suitable for families with kids coz they seemed to have a great time. I wouldn't recommend the activities organised with the hotel to anyone coz they are just too long tou end up wasting your whole day. We booked a waterfall trip which we left the hotel at 7am ,went round to other hotels to pick other people which is annoying coz you have to drop them back before you get back to the hotel. We got to the massive waterfall at 11am had a good time viewing it and took some amazing photos ,we had our lunch but we didn't leave the mountain until around 4pm , by the time we dropped off the other passengers in 3 different hotels we managed to get to our hotel at 8pm. An activity that can be done within 7-8hrs we did it in 13hrs smh. We also booked a full body massage that was meant to last 1 1/2 hours but the process round it is very long and boring. You only end up getting a 15 minutes of the actual massage. If you are interested to pay people to waste your time. Then you can book this activities.
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Grace Extra3 years ago on Google
3/5
A nice hotel. It is clean and the food tasty. The competition between the hotel and other tour agencies in booking tourists onto tours is rather nasty. Upon arrival the hotel seized information packs provided by the transit taxi firms. It …
A nice hotel. It is clean and the food tasty. The competition between the hotel and other tour agencies in booking tourists onto tours is rather nasty. Upon arrival the hotel seized information packs provided by the transit taxi firms. It was a very duplicitous move and left me shocked at the deception by the hotel tours staff. Do not give tge hotel the envelopes addressed to you by the taxi transit firms. The hotel is also advertised as having a gym but there are no weights so it is only a fitness room.
Apart from this the staff were all very nice. The animation staff were 5* and a credit to the hotel.
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Georgi Kirov2 years ago on Google
5/5
Easily one of the best hotels I've been to. Very friendly staff, the food was amazing and they have free shuttle services. Definitely recommend and would visit again!
Response from the owner2 years ago

Dear KIROV,

Thank you for your five star rating.

It's fantastic to read how much you enjoyed your recent stay at Labranda Targa Aqua Parc.

It was a pleasure looking after you, the team and I will look forward to welcoming you back again!

Thank you for trusting us.

King regards,

Sean Newby2 years ago on Google
5/5
A lovely place to stay nice food nice room's the only downside is that the complex is in the middle of no where so if you want to go out there is nothing to do. If you like to go out then I would used the sister hotel in Marrakesh new town then you can go out without having the need to use the shuttle.
Response from the owner2 years ago

Dear NEWBY,

Thank you very much for choosing LABRANDA Targa Aqua parc.

We are glad to hear that you had a great stay at our hotel.

It would be a great pleasure to welcome you back amongst us in a near future.

Kind regards,

Britt H3 years ago on Google
4/5
Well, the all inclusive element is great as it takes a lot of stress away from the holiday. …
Well, the all inclusive element is great as it takes a lot of stress away from the holiday.
The visual aspect of the hotel is very nice. Vibrant, modern and big.
The staff: Some were nice and some not as much. When we arrived we were greeted warmly and attended to quickly. Little did we know that it was by the excursion staff taking us into a room (before checking in) to sell us different days out/activities. Upon realising, we felt very rushed into decisions. With all that being said, it did make booking safe trips possible and easier for us. The majority of the receptionists were very dismissive of us and did not attend to us properly. We had to make our own way to our room as they supposedly assigned someone to take us there but we were left for an extra 15minutes waiting. (on top of a 30 minute wait). The animation team were very nice people and got people in the mood for activities such as volleyball and aqua zumba etc.
The Room: Very nice room. Spacious, clean and the layout is great. The only issue is all the rooms do not have WiFi. We had a front porch but even in that area WiFi was hard to attain, therefore, going further out is the only way to get WiFi.
The food and drinks: Yes, they are all inclusive. (apart from the late night bar) If you are use to very flavoured food - this food will not satisfy you. I would say a lot of the food was bland and some not as much (salt is available on the table). It made it hard to pick lunch and dinner from the buffet. Additionally, sometimes a certain food is available on one day and not on others. (Nice to know: you can order food to the hotel - ask at reception) Drinks: The cocktails are machine made so are very weak and VERY sweet - however, some other guests did enjoy them. You can bring your on alcohol and they do not feel a way. The wine is nice. Normal hot drinks, water and fizzy drinks are available and are nice. If you bring your drinks outside there are a lot of wasps.
The pool: Four pools with varying sizes so it is nice. The water is very cool but if you go when it is hot in Morocco it will feel nice. The opening times are not clear and do not make sense. This is also true for the water slides. When speaking to some staff about it you hear one answer then another answer from someone else. Not the cleanest but far from dirty. There are a lot of sunbeds available.
Excursions and activities: The Spa was lovely. We also went to the markets using Labranda's bus service and Mustapha was a great tour guide - he kept us safe and took us to good places. We went to Ouzoud Waterfalls and due to the excursion staff rushing us into decisions he did not tell us the correct attire for the trip. We did not know we would be walking down bumpy, muddy hills to get to the waterfall. We were wearing Sandal and dresses. It meant that people in trainers rushed ahead - the tour guide rushed with them and 7 of us (I only knew 2 of them) were left behind which we were upset about as it was dangerous. The food at Ouzoud Waterfall was beautiful! Good place to get souvenirs too.
Overall: I spent the majority of my holiday in the hotel and I enjoyed it. The hotel is nice but some stuff let it down. Realistically I'd give it a 3.5 but I rounded up because I did enjoy myself.
Trip typeVacation · Friends
Rooms3.0
Service3.0
Location5.0
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Whole World Traveller3 years ago on Google
3/5
A mixed experience. The facilities are good with four pools and water slides entertainment events and so on. It has a very grand lobby and the staff are very friendly and helpful. The cleaners kept the room very clean. The TV has more than …
A mixed experience. The facilities are good with four pools and water slides entertainment events and so on. It has a very grand lobby and the staff are very friendly and helpful. The cleaners kept the room very clean. The TV has more than 20 channels, including football and movies. The downside was perhaps the food which was similar throughout two weeks, salads, vegetables, 5 or 6 main courses and cake desserts. We rated this 2.5 out of 5 stars. Also we had a couple of incidents which left us a bit disappointed. It gradually got hotter during the time there but it took 10 days and several requests to get the broken fridge changed. Then, some of my painkillers disappeared. Codeine based so not sure if I canget replaced. Great country, great people. Just needs a little tweaking.
Response from the owner3 years ago

Dear guest,

Thank you for your kind review following your visit to Labranda Targa Aqua Parc. It is immensely disappointing for us to receive such feedback as clearly we failed to meet your expectations. I hope that you accept our apologies and we would be delighted if you could return to us to allow us the opportunity to show you are ordinarily high standards of service.

Please send us your booking reference number in order to investigate with the concerned team what went wrong during your stay with us.

Best regards,

Jihane Al Mouatamid

Quality Manager

MPHM Morocco

Email : jihane.almouatamid@mphotels.com

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Sun kissed Baby4 years ago on Google
2/5
Impressive venue on arrival but the cleanliness in the public areas a little poor. Reception team friendly BUT have a tendency to ignore you until they finish their conversation (Solution training). …
Impressive venue on arrival but the cleanliness in the public areas a little poor. Reception team friendly BUT have a tendency to ignore you until they finish their conversation (Solution training).
Some food combo were a little bizarre but did improve. Missed an opportunity to host a 'Moroccan cuisine night'. There were some favourite dessert dishes but this was replaced by less popular ones.
Worse sleep ever! If, you don't mind sleeping on a ironing board type mattress you'll be fine. Room size good. The shower was amazing.
Advertised has a 4-Star establishment no kettle, tea selection, cups not even a complimentary biscuit within the rooms.
The music by the pool/cosy bar areas wasn't too bad either.
Management are sitting on a little goldmine this place has the potential to pit themselves ahead of their competitors increase their profit margin and give holidaymakers an experience to talk about for all the right reasons. Instead of being mediocre - it's not rocket science SO contact me.
SKB
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Tamarin Burton3 years ago on Google
5/5
They offer lots of trips the hotel is very beautiful . They have free activities in the hotel daily and snacks/drinks . They are all really friendly especially locals . In the market some tried to scam us but you'll be fine if you know how …
They offer lots of trips the hotel is very beautiful . They have free activities in the hotel daily and snacks/drinks . They are all really friendly especially locals . In the market some tried to scam us but you'll be fine if you know how to handle them .the food is excellent healthy and fresh . The excursions were a little pricy but other than that I have no complaints .overall it was a great holiday I would go again !
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Julia Alex2 years ago on Google
2/5
Not the best place to stay in Marrakech! Try to avoid it. Poor soundproofing, far from city!! …
Not the best place to stay in Marrakech! Try to avoid it. Poor soundproofing, far from city!!
Location- it’s a pain how far from the city center the hotel is situated. If you’d like to discover the city, try to avoid this hotel. There is shuttle from and to the city center Gueliz and Medina, but it certainly does not fulfill the needs to come back late - last shuttle from the city is at 20:15. Taxi from Jama El Fna cost us 120 MAD (negotiated with a taxi driver from 200 MAD). Taxi from the main railway station 90 MAD (negotiated from 150 MAD). Taxi drivers always try to ask for a double price. Don’t be shy and get the reasonable price. As our guide told us average price for taxi is between 50-100 MAD depending on the pick up location.
Hotel/rooms - very poor soundproofing, always ask for a quite room. We could even here the TV in the room next to us and steps from the upper floor. Sometimes all shows and parties in the lobby could end at midnight, sometimes not.
Rooms itself are not that clean, hard beds and uncomfortable pillows. WiFi is available only in the lobby at a low speed.
Staff - staff do not smile, not friendly or super helpful. Average attitude towards guests.
Spa - that’s why I am giving two stars, and not one as I supposed to rate in the beginning. Very clean spa, professional and friendly service. However, ladies in the spa do not speak good neither English nor French.
Food - average food, 3 days is enough to be tired of it, I don’t know how other guests spend here more days.
Summary: We won’t come back to the hotel and do not recommend it! Not a 4 star hotel at all, could be poor 3 star hotel.
Response from the owner2 years ago

Dear ALEX,

Thank you for taking the time to tell us about your experience at our resort.

We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies.

Be assured that the necessary measures are taken to improve the quality of the services mentioned.

We listen to our guests very attentively and we welcome any comment or suggestion as long as they are constructive because our job is to make sure they have a wonderful stay in our hotel !

Kind regards,

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Margaret Brydson2 weeks ago on Google
5/5
Fantastic love it will certainly be back
Rooms5.0
Service5.0
Location5.0
Response from the owner2 weeks ago

Dear Mrs Brydson,

Thank you for taking the time to share your review with our community through your kind vote.

We are looking forward to welcoming you back to our property, the labranda Marrakech hotel.

Kind regards

Babar Saghir4 years ago on Google
4/5
Very nice place to stay, the staff are amazing, especially Ilyas on reception, went out if his way to help. The breakfast is delicious and the best meal of the day. I like my food to have flavour and spice which I felt was lacking from …
Very nice place to stay, the staff are amazing, especially Ilyas on reception, went out if his way to help. The breakfast is delicious and the best meal of the day. I like my food to have flavour and spice which I felt was lacking from lunch and evening buffet. This may not be the hotels fault as the morrocan people tend to like their food not to be too spicy. All in all a memorable trip and I will definitely be visiting again.
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Emma Lewis3 years ago on Google
5/5
Gorgeous. Clean. Staff are fab. Food is amazing. Drinks are just what you would normally get in all inclusive. Pools are spotless. Rooms are huge with constant air con. Amazing place
Anouar Bendahou (Anouar85)5 years ago on Google
3/5
There are many things that stopped me from giving 5 stars and going for 3 stars instead. …
There are many things that stopped me from giving 5 stars and going for 3 stars instead.
I'll start with the positive points:
Nice swimming pools with slides.
Great food served during breakfast, lunch and dinner.
Free shuttles to the city.
Overall good value for money.
Now the bad things :
We waited for a cot bed for several hours before getting one in the evening despite requesting it at noon.
No minibar or fridge in the room.
We found a cockroach in the bathroom of our room, we immediately asked the reception to move us to a new room which they did. We didn't find any in the new room.
Despite being in all inclusive, bottled water is not offered, and instead they have water fountains with plastic cup and they don't allow you to fill up your bottles with water.
Juices are very bad and appear to be mostly water with juice flavor.
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Mustafa Adem3 years ago on Google
5/5
Let me first thank all the staff at the Labrranda Hotel. The hotel is self contained within it's grounds.and very secure. It has everything you need and more. During our five nights stay everone gained weight . The food was excellent. Our …
Let me first thank all the staff at the Labrranda Hotel. The hotel is self contained within it's grounds.and very secure. It has everything you need and more. During our five nights stay everone gained weight . The food was excellent. Our rooms were very spacious in fact the size of a flat. The hotel was very clean . A very handy shuttle service as you are about 10 km out of Marrakech. The shuttle service stops around 9pm so you just taxi back. I could go on but just try it you will not regret. Special thanks to Mahmoud,
Thanks Mustafa and all our group.
Response from the owner3 years ago

Dear Mustafa,

Thank so much for this kind comment ! it was a real pleasure welcoming guests like you !

Indeed , our hotel is well- appreciated by our guest about the team professionalism.

We are pleased you liked your room, cleanliness is one of our main priorities at Labranda Hotel.

We hope see you soon for your next Marrakech stay. Please follow us on our facebook page, Labranda Targa Aqua Parc.

Kinds regards ,

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Chantel Roye4 years ago on Google
3/5
Lovely Hotel but DO NOT booked any excursions with them, they will rip you off. We were warned about plp riping you off but to our disgust it actually happened in this Hotel. They sell you one thing & you receive something completely …
Lovely Hotel but DO NOT booked any excursions with them, they will rip you off. We were warned about plp riping you off but to our disgust it actually happened in this Hotel. They sell you one thing & you receive something completely different & when you tackle them on it, they surprisingly don't remember having a conversation with you & on top of it all they refuse to give you back your money.
Response from the owner4 years ago

Dear valued guest,

Thank you for sharing your point of view with the Google community.

We do apologize if your experience at Labranda Targa Aqua Parc did not fully met your expectations, and we will appreciate if we can learn more about your concerns in order to pass them and investigate what happened exactly with the concerned service.

Our ongoing effort for amelioration is a key element for providing excellent customer service at any time. However, we would like to mention that the excurssions and acitivities are handled directly by Meeting point agency.

Please, do not hesitate to let us know of your next visit in Marrakech as it would be for us a great opportunity to change your opinion about our property.

looking forward to hearing from you

With Kind regards,

publicrelations.targaclub@labranda.com

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Debbie Aukett4 years ago on Google
5/5
Lovely hotel. Very clean. Great rooms. Lovely food. Great entertainment team who kept us entertained from morning till night. Loved the music by the pool and the all inclusive really was all inclusive. Definitely returning next year!
Ieva Žukauskaitė4 years ago on Google
5/5
Great hotel! Peaceful if you’re looking for a great family holidays and also really entertaining! Staff is just amazing always so helpful and try to make your stay as pleasant as possible. …
Great hotel! Peaceful if you’re looking for a great family holidays and also really entertaining! Staff is just amazing always so helpful and try to make your stay as pleasant as possible.
Hotel itself is massive!! Beautiful surroundings and also you’ve got water slides! It’s like a mini aqua park !
Definitely recommend it :))
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Mark Hartich3 years ago on Google
1/5
The food is absolutely shocking, and I'm not a fussy eater. The staff are rude with no customer service skills at all. The drinks glasses get dunked once in a bowl to then be refilled for the next customer. This hotel should be 2* not in a million years 4*.try to avoid to save disappointment on your visit to marrakech
Trip typeVacation
Rooms2.0
Service1.0
Location1.0
Chris Edwards3 years ago on Google
3/5
This hotel is about 15 mins out of the centre but they have a shuttle bus. Rooms are good. The food is ok but nothing to write home about although there is plenty of choice. Didn't like the fact that you have tea and coffee in a paper cup!!! Drinks were good variety.
Adriana Pop3 years ago on Google
1/5
1.Hotel is in a good location close to the town and offers free shuttle bus every day to town and back.
2.The rooms are quite big and clean. …
1.Hotel is in a good location close to the town and offers free shuttle bus every day to town and back.
2.The rooms are quite big and clean.
3.The pools are very dirty and could (we went from June 26 to 6 of July)
4.Food is perfect if you are vegetarian ...if you are not ...get ready for 10-15 minutes of waiting in a queue for a very small piece of meat ... If you would like some pizza the same story 10-15 minutes wait for a slice or 2...
5.The hygiene in this hotel is really really bad...in the front of our eyes they collect all the plastic glasses from around the pool even the disposable ones and at the bar they rinse them with a bit of water and use them again...in one day one of the staff was washing his hands on the top of the glasses from the sink...
When comes about food from the restaurant if you go early in the morning you will see that all the staff is touching the dessert or the bread (even the cleaner came in one morning) without gloves or anything...
If you go with 30-40 minutes before the restaurant to close for your lunch or dinner get ready to have no food left or dessert...
If you like every day carrots,rice,potatoes,chickpeas,lentils, courgette is the perfect place😁
6.In the evening by the pool in the front of our eyes a drug diler was selling drugs to a young group of boys and girls...and that grup of drug dealers (around 5 of them )young boys they where in the resort in all 10 days of our stay
7.Entertaining team?a little bit funny somtimes... exept when they had a number in the show when they spilt each other for minutes ... or when the girl came to us to call us to aqua aerobic and I said no and she hit me over my legs and after she grabbed my husband belly and said:You have to loose this...That was a bit much...
The wi-fi is available just in one of the pools and not in the room or garden ...soo I will never go back to this resort...
Trip typeVacation · Couple
Rooms4.0
Service1.0
Location2.0
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Stewart4 years ago on Google
3/5
Fair price. Food is good but range limited. If you like chicken you will be happy. Hotel us kept clean. Staff are friendly. Hotel bus into town is convenient. Both lovely pool area and a hidden quite one for adults only. Peaceful.
Amy Haigh3 years ago on Google
3/5
It is a beautiful place in the middle of no where. It's a good job it's all inclusive. They do various activities that you can purchase separately. The swimming pools are clean and there are a few slides for the children's entertainment. …
It is a beautiful place in the middle of no where. It's a good job it's all inclusive. They do various activities that you can purchase separately. The swimming pools are clean and there are a few slides for the children's entertainment. The food is beautifully cooked and always generous helpings of all. There is no wifi in any of the rooms only the communal areas such as the pool or restaurant. The rooms all come with heating (not that you need it in summer) or air con.
The only thing that let it down for me was there are no coffee making facilities in the rooms so you have to walk to the nearest place either, the pool side bar, the restaurant or cozy club bar depending on what time of day it is. They serve the drinks in small cup so you either have to have it there or bring a few back to your room. The bars are understaffed so make sure you are prepared to que for a while.
If you are after a quiet resort, where you can venture out and see marrakech this is not the hotel for you.
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Ameleen Bux4 years ago on Google
3/5
It's a nice hotel. But entrainment each night was the same. They had singers every night, which is ok. But it got a little boring. At lunch and dinner, the choice for food was ok too. But there wasn't much for our 2 year old baby, so we had …
It's a nice hotel. But entrainment each night was the same. They had singers every night, which is ok. But it got a little boring. At lunch and dinner, the choice for food was ok too. But there wasn't much for our 2 year old baby, so we had to give her the same food every day.
Pool areas are nice, and the hotel rooms are very good. But we could hear all th loud music until 11pm every night.
Wifi codes last for 7 days. There is no WiFi in the rooms. Only in the shared areas, such as Lobby, restaurant, bar and pool side.
Response from the owner4 years ago

Dear Ameleen,

Thank you for taking the time to share your comment related to your stay at our hotel.

Your comments are extremely important as they provide us a motivation for continuous improvement and we have already sent your remarks to the services concerned.

All teams have taken note of your comments regarding your lack of satisfaction concerning the variety of our foods and the entertainment programs.

Indeed, concerning the WiFi, it is not available in the hotel rooms as mentioned in our social media, and our official web site. You can ask for the code at the front desk to use it in the lobby, the restaurant and pool area.

We are deeply sorry and we apologize if we did not fulfill your expectations.

We look forward to welcome you back at our resorts, regain your trust is essential for us.

Kind regards

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cat76874 years ago on Google
4/5
Lovely place. Friendly staff except a few of them. Had a wonderful stay with a group of 17 people. Food was ok but a limited variety for vegetarians. Pools are good size and slides are fun too. Lovely pool side staff. Just don't go for the …
Lovely place. Friendly staff except a few of them. Had a wonderful stay with a group of 17 people. Food was ok but a limited variety for vegetarians. Pools are good size and slides are fun too. Lovely pool side staff. Just don't go for the meeting point people. They tell you something different and serve something different and there prices are high as well. But overall we had fun holiday. Bees are a big problem. Thank you Hannah,Ouiam, ismiley and everyone for making our stay fun x
Response from the owner4 years ago

Dear valued guest,

Thank you very much for taking the time to share your experience with us. II am very delighted to see that you found our establishment « lovely place ».

I am sorry to learn your disappointment about the meeting point activity. Next time do not hesitate to contact our meeting desk office in order to help you to choose your schedule prior to your arrival.

I hope to welcome you again soon in our lovely hotel.

Sincerely,

Hotel Management team

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nad eem7 months ago on Google
3/5
Excellent rooms and service but hotel was away from the centre.
Rooms4.0
Service4.0
Location2.0
Response from the owner7 months ago

(Translated by Google) Thank you for sharing your impressions with us and for taking the time to describe your experience. We are delighted to learn that you had a pleasant stay with us. We look forward to welcoming you for your next stay!

Cordially,

(Original)

Nous vous remercions de nous avoir fait part de vos impressions et d’avoir pris le temps de décrire votre expérience. Nous sommes ravis d’apprendre que vous avez passé un agréable séjour parmi nous. Nous sommes impatients de vous accueillir pour votre prochain séjour !

Cordialement,

Chris Paice4 years ago on Google
5/5
Went all inclusive in December and the hotel was very empty but the service and food was still good. All the drinks were local brands and not quite the same but perfectly acceptable and very plentiful. Not sure I would want to stay there when it was full but out of season was excellent and very clean with good English spoken
L F3 years ago on Google
1/5
Careful with charges around the hotel. They also have no atm machine. Staff are very rude and abrupt. There is only 100 plastic cups in the hotel so they don't get washed before needed again. Manager of guest relations had no issue …
Careful with charges around the hotel. They also have no atm machine. Staff are very rude and abrupt. There is only 100 plastic cups in the hotel so they don't get washed before needed again. Manager of guest relations had no issue interesting our dinner to tell us to lay for shisha that was was told was free!!! Hotel in in the middle of nowhere and you pass a unmade road and buying site to reach it. Don't bother with this place!!
Trip typeVacation
Rooms1.0
Service1.0
Location1.0
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B Saleem4 years ago on Google
3/5
When we arrived we were subjected to 100 durhams charge per room. I had booked a room with a pool view but was told that it was a balcony or pool view not both. The food was good but the service could have been better. When the weather …
When we arrived we were subjected to 100 durhams charge per room. I had booked a room with a pool view but was told that it was a balcony or pool view not both. The food was good but the service could have been better. When the weather turned bad we were being told to just go to our rooms if there was no were to sit at reception. Marrakech is a wonderful city but will definitely won't stay here agaim
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jagdish Solanki4 years ago on Google
3/5
The place was nice and the staff were great as they tried to make our stay as enjoyable as they could .Food wise as we are vegetarians we found meat in virtually everything .They must ensure no meat means no meat . And the alcoholic drinks …
The place was nice and the staff were great as they tried to make our stay as enjoyable as they could .Food wise as we are vegetarians we found meat in virtually everything .They must ensure no meat means no meat . And the alcoholic drinks were let's say a bit of a joke really beer was okay but the local vodka whisky etc take the biscuit so we enjoyed our duty free instead
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Raja Vakas Khalid2 years ago on Google
5/5
100 percent recommended awesome staff. Very friendly and polite. Food is amazing. Night entertainment for every1 to do something. Not to forget chakib public relations hospitality was amazing. …
100 percent recommended awesome staff. Very friendly and polite. Food is amazing. Night entertainment for every1 to do something. Not to forget chakib public relations hospitality was amazing.
See you again next year 2021
Response from the owner2 years ago

Dear KHALID,

Thank you for taking the time to leave such a wonderful review and your kind words which we know future guests will find useful.

We always appreciate feedback, and I am so pleased you enjoyed every aspect of your stay at Labranda Targa Aqua Parc.

I will ensure your comments are shared with colleagues across the hotel, and we all look forward to welcoming you back again very soon.

With very best wishes,

Chakib

Public relations

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kelleta johnson4 years ago on Google
3/5
Ok it was an amazingly beautiful resort. But be aware it is far away from everything,But when we arrived the hotel was immaculate. In fact the cleaning staff didn't stop cleaning The grounds were amazing the women in the little shop onsite …
Ok it was an amazingly beautiful resort. But be aware it is far away from everything,But when we arrived the hotel was immaculate. In fact the cleaning staff didn't stop cleaning The grounds were amazing the women in the little shop onsite were very nice and helpful so was the hotel relations and the man who booked trips and the bar staff worked tirelessly but I feel that's where it stopped being amazing. There was so many issues with people's rooms whilst we had a 10 night stay october 2017. they had gotten our rooms wrong we were suppost to have two rooms next to each other we got two rooms half way round the hotel away from each other.
They did try and swop my mums room as it had two beds and she needed three as there was 3 of them but the rooms they showed her were all smaller then she had and unclean and in a very bad state of affairs the smells from one OMG I wouldn't like to think about it. so they gave my lil sister a fold up bed which although uncomfortable for her did the job.The kids entertainment staff were gud they did there job entertaining the kids but the evening emertainment wasn't very good the few times we stayed upto watch it. And one of the girls on the wntertainemnt team was talking to kids like she was there mother i didnt like that. Be aware they are very crafty the kids club do alot of songs and my 3 yr old daughter liked them so we asked to buy a copy of the cd they were givingnout as prizes and also sold so they sold it us for £10 luckily I braught a portable dvd player for my little one to watch. And on playing the cd they had given to us the music was all arrabic which wasn't what we had been listening to at the holiday I had to get customer relations to get them to give me money bk which they didn't instead they went and copyed me the right cds which was ok but not worth the money i paid as didn't have full songs on.Now the food was questionable and the kids suffered upset tummy whilst they were there in fact we all had a few days of it. They cooked things infront of you which is nice breakfast was by far the best thing there was arguments about putting chips on for at dinner times but with the kids why would you not kids don't always eat rice and veg. And skme dishes were like what you had at lunch but now all mixed together for dinner. So we tryed to stick with the fresh food we saw being cooked infront of us.Please check your food they were rushing alot of the time and things were not cooked properly even the eggs at breakfast had to be sent bk like im not suppost be able to see the jelly on my egg in an omlette and some nights and the chicken was coming out uncooked like full thighs of pink chicken.
The best part of the foods was the yoghurts and boiled eggs and bread and some deserts my daughter lived of them and we made toasties when the food looked questionable. To get to old town or new town they put on free buses but you have to come down at 7pm to book your times to go the next day and you caunt book a time to come bk till the bus arrives to pick you up at the time you chose the night before. And don't be late getting bk to the bus once your in old or new town not even by 2 minutes as they will not wait for you we got left in old town and walked to new town about an hours walk in the sun and the heat with a toddler and 3 kids and still had missed that bus back and ended up paying a taxi €120 durum to get bk to the hotel as it was so still far away.
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Lucille Vigilant3 years ago on Google
3/5
Hotel, grounds are Beautiful. Unfortunately there's no beach . Showers are Amazing. Beds very comfortable. Carpets are thread worn and look dirty,but has a beautiful design The food was repetitive and boring. Entertainment was average. …
Hotel, grounds are Beautiful. Unfortunately there's no beach . Showers are Amazing. Beds very comfortable. Carpets are thread worn and look dirty,but has a beautiful design The food was repetitive and boring. Entertainment was average. Forget the gym 5 pieces of equipment, only 1 worked. 😔 If you're European they'll love you here you'll be treated as royalty. Otherwise don't bother. I have 2 examples half way through my meal I was offered wine, I finished my meal 🤔 wine didn't arrive. But a European woman had sat down with her meal just begun to eat her food. 2 waiter's brought over 3 glasses of wine 😲. Fruit preparation a European person was served an adult portion of fruit. I was served a child portion of fruit 😤.
We've stayed at La Branda Marmaris last year service, food, hotel, views etc 5 🌟. We thought this place would be the same. Unfortunately Not. 😡
We met other people of Colour, while we were there. And they felt the same as we did. Hopefully if you go they would have fixed up by then 😔.
I had taken a few photos, but I deleted them. I exactly feel like I haven't had a hoilday
I'm going back to La Branda Marmaris in April with my family. Seriously I can't wait 😊
Response from the owner3 years ago

Dear Lucile,

We are happy that you took your time to write us a comment about your stay at Hotel Labranda Targa and thank you for loyalty to the group Labranda.

We are very sorry concerning your dissapointment about the buffet that is however proposed with many sorts of salads, proteins, pastry, fresh fruits, pasta and pizza corner and barbecue... Its cost has been well studied and analysed.

Being a 4stars hotel, we do all the best we can to make our valuable guest enjoying memorable experience.

Anyway we are sorry if you didn't feel like home, but please be sure that we don't accept any kind of discrimination towards our guests.

If you are still in the resorts, would appreciate if you can contact me at the recepetion desk in order to discuss furthermore your experience and see together how to handle these issues.

Best regards

Sanaa

Front Office Manager

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Roslyn Brown3 years ago on Google
2/5
Here right now, rooms are nice it's clean, however the food isn't hot, the snacks have no covering and are covered in wasps, I saw plastic cups being taken from bins and rinsed by hand and reused, chemical taste in drinks, cockroaches in …
Here right now, rooms are nice it's clean, however the food isn't hot, the snacks have no covering and are covered in wasps, I saw plastic cups being taken from bins and rinsed by hand and reused, chemical taste in drinks, cockroaches in our room, staff appear disinterest when trying to ask for services which isn't great, shame there are no coffee making facilities in rooms, have been allover the world and and never had bars run out of stock, they do here every night!!! . Shame as had 2 great holidays in Marrakech having no rep to talk to, no information packs in room doesn't help,as reception staff just shrugged their shoulder when ask questions. Dispite all this weather is great. Such as shame as hotel is nice but doesn't make up for other negative points. Would come back to Marrakech but never here....have stayed in 2 star places which have been better. Oh and out break of diarrhoea and sickness today to top it all of.....
Trip typeVacation · Family
Rooms4.0
Service1.0
Location1.0
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Lydia S2 years ago on Google
3/5
The hotel itself is very nice, alot of entertainment.we went beginning of December and was hot during day time and chilly at night.
Food was good!! …
The hotel itself is very nice, alot of entertainment.we went beginning of December and was hot during day time and chilly at night.
Food was good!!
We were told on Wednesday night that they were holding Moroccan night and belly dancer was coming but the night was let down by them as no one informed us that belly dancer was cancelled. And when we asked one of the staff ( entertaining crew) SAM, he was totally RUDE to us and saying BYE BYE whilst we were talking to him, which made our whole stay terrible.
But, ILIASSE and guest relation manager CHAKIB FLATA were very helpful and made our stay very comfortable after that. Thanks to those two.
Also as soon as we arrived, they wanted to meet us at meeting point, we felt as if they were forcing us to buy all those excursions...
Other than that it was a good stay.
Trip typeVacation
Rooms3.0
Service2.0
Location4.0
Response from the owner2 years ago

Dear Lydia,

Thank you very much for your comment following your recent stay with us.

We are happy to learn that you enjoyed your stay at our hotel, and we sincerely apologize for the inconvenience you have encountered during your stay.

Please be assured that your comments will be forwarded to the relevant management for their attention.

Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits.

We look forward to welcoming you back.

Best regards,

Chakib FLATA

Guest Relations Manager

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carly's characters liverpool4 years ago on Google
5/5
Oh my goodness were do I start♥️ I am in love with Morroco♥️♥️ I have so much fun thanks to the lovely entertainment staff😉♥️♥️🎶🎶🎶 they work so hard and are always positive♥️ their kind warming nature always makes me feel relaxed to enjoy …
Oh my goodness were do I start♥️ I am in love with Morroco♥️♥️ I have so much fun thanks to the lovely entertainment staff😉♥️♥️🎶🎶🎶 they work so hard and are always positive♥️ their kind warming nature always makes me feel relaxed to enjoy my holiday they really did make it a good one. And what can I say also about the restaurant staff they work hard and are always happy the restaurant is so clean the waiters are all lovely and very attentive if needs be. The reception is very nice always their to help when I need to order a shuttle. And the bell boys so kind and sweet. The maids😣🤔♥️ awww they work so hard and every day they come and fix your room. The bar staff I love so funny. I feel sorry the pool bar boys as the African bee's their like black wasps are swarmed around them and they get stung but they keep smiling. If you come to this hotel please don't be rude as the staff work so hard and only get paid a little. So just remember it costs nothing to be nice. And also check out the spa it's lovely. I loved staying here. And I love the people i will never forget the fun. Thank you larbranda Targa aqua parc for such a beautiful stay. ♥️♥️♥️♥️
Response from the owner4 years ago

Dear valued guest,

Thank you for your kind posting shared with the Google community!

We could not have been more pleased that you had such a memorable holiday!

We would like to ensure you that our company respects and applies the standards of quality, hygiene, HACCP, the standards of the hotel industry and the social law.

As I like to say so often, at the end of the day it is all about those beautiful memories isn’t it?

Come back and visit us soon!

Best regards,

Labranda Targa Aqua Parc team

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Paul 20165 years ago on Google
5/5
I've given this 5 stars as we stayed there in june for 2 weeks and had the most amazing time. The food is great I couldn't of asked for more choice. Some days it seemed the same things but overall the choice was good even had bbq on most …
I've given this 5 stars as we stayed there in june for 2 weeks and had the most amazing time. The food is great I couldn't of asked for more choice. Some days it seemed the same things but overall the choice was good even had bbq on most days. Red white and rose wines with dinner and tea. The rooms were good we had a room with a balcony overlooking the slides, we had trouble keeping it cool for a few days but we bought a fan from the supermarket down the road 18 quid, I'd recommend it if you have an upper floor apartment as it gets very very hot. The staff were good some seemed moody but just think, the minimum wage is 1 dollar 60 an hour but most are very nice and a little tip goes a long way. Overall if your thinking about staying in marrakech I'd definately say yes to this hotel I'm going back in March. I'd also recommend going up the atlas mountains and doing the desert buggy trails I did both and they were amazing, I miss morroco I miss the people they are so happy and friendly. I can't wait to go back.
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Bismilla Mahomed5 years ago on Google
1/5
The management tried to pin damage to the room done by previous guest on me and my wife. And called the police when I refused to pay. The police said they need to stop being stupid and blaming guests without proof. I stand by the negative …
The management tried to pin damage to the room done by previous guest on me and my wife. And called the police when I refused to pay. The police said they need to stop being stupid and blaming guests without proof. I stand by the negative reviews this place gets. Cleaning and entertainment staff are great. But the management and reception staff attitudes suck like a Dyson. Ironically the WiFi password is Hospitality but they have no clue what the word means. Also hold onto your plates in the restaurant. The waiters will steal the forks out of your mouths if you let them .....perhaps if thevlaid out one table with lots of crockery and cutlery. They wouldn't need to be overzealous. And guests wouldn't. Take stuff of other tables.
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Andrew Scarff3 years ago on Google
4/5
Great hotel, just outside the city. Away from the mad bustle but with a free shuttle service in to the old and new towns.
Excellent food, good sized clean rooms and reasonable service. Value for money and a good base, would return
Response from the owner3 years ago

Dear Andrew,

Thank you for staying with us at The Labranda Targa Aqua Parc.

We are really very pleased to hear that you enjoyed your stay with us and that you had a great time.

Your warm words have been shared with all staff members.

We hope you will choose us again on you next visit.

Kind regards,

Labranda Targa Family

Steve BILL3 years ago on Google
5/5
this hotel is worth being visited, all about it is great. i liked the food, the rooms well furnished and the entertainment team are unique.
won t save an effort to be there again
abdul hasib2 years ago on Google
5/5
Fantastic holiday. Very nice hotel resort and the staff are very nice. The all meal inclusive deals were so very nice. It was a life time experience. Couldn't expect more.
Response from the owner2 years ago

Dear HASIB,

Thank you very much for choosing LABRANDA Targa Aqua parc.

We are glad to hear that you had a great stay at our hotel.

It would be a great pleasure to welcome you back amongst us in a near future.

Kind regards,

Ayo Dan6 months ago on Google
1/5
Dirty hotel, poor quality food, workers are very arrogant
Rooms1.0
Service1.0
Location1.0
Tsvetelina Kiryakova3 years ago on Google
5/5
A good one!
In the middle of nowhere, somewhere near Marrakesh, still a great hotel if you are just there to relax and eat/drink as much as you can. Rooms are clean, wlan …
A good one!
In the middle of nowhere, somewhere near Marrakesh, still a great hotel if you are just there to relax and eat/drink as much as you can. Rooms are clean, wlan only works properly at the reception, but at least it is for free. The food is great. Even 10 days and 5 hotels later I cannot think of a better breakfast in Marocco.
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Ginette Aiston3 years ago on Google
4/5
Really great hotel. Food a little repetitive, some sraff very short but not intentional just language barrier. The guys in the meeting point bit were great, had an accident on my quad whilst there they really helped me by doing their best. …
Really great hotel. Food a little repetitive, some sraff very short but not intentional just language barrier. The guys in the meeting point bit were great, had an accident on my quad whilst there they really helped me by doing their best. Pools nice, hotel very clean, perfect for an all inclusive get away. Lots to do and see! I recommend doing it through your hotel incase you do have an accident rather than the cheaper alternatives as they have cover and sort everything for you. Would definately go back to Targa! Really amazing holiday!! ❤
Response from the owner3 years ago

Dear Ginette,

Thank you for posting your comment regarding your recent experience at our resorts.

We are delighted that you appreciated our large room and the service in genral

We truly appreciate that you took the time to share with us your feedback even if we are saddened to read that your stay in our hotel did not live up to your expectations. Please be assured that we will share your thoughts with the team concerned.

We hope to have the chance of welcoming you again,

Kind regards,

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pegah2413 years ago on Google
1/5
I was in this hotel last week , and the price was high but quality wasn't enough ok and worth it, I check in Marrakesh jame alfna and there was more hotel option available with great location and more facility , the food they server was …
I was in this hotel last week , and the price was high but quality wasn't enough ok and worth it, I check in Marrakesh jame alfna and there was more hotel option available with great location and more facility , the food they server was not good at all. their meat was overcooked and hard to chew and tasteless. at least in the market I could have good meal …….. the room was cold and heater air condition didn't work . fruit was green banana pear apple orange, salad was dried black olive and tomoat cucumber cold tasteless rice , dessert was every day same , only new year was served 3 cake extra !, and some decoration, the pasta was so bad bad bad..... spinach was horrible, none of 5 of us didn't eat it...… the fresh juice they served was taste of baby multi vitamin . mint tea was good. lunch bbq chicken kebab was dried and hard .
Response from the owner3 years ago

Dear Pegah,

Thank you for taking the time to write a review on TripAdvisor and with Google community following your recent visit at our resorts.

Please accept our sincere apologies as we can understand from your review that we did not fully meet your expectations.

We are absolutely sorry to read your comments as we take pride in making our guests’ stay the most comfortable and memorable one. Indeed, we offer a free shuttle bus for many several transfers per day to visit the city center or Jamaa El Fna square. Most of guests are very happy with the privacy that the hotel offers.

We have shared your comments with our Food and Beverage management. Please rest assured that we are doing all our best to satisfy all tastes.

We can understand why you would consider another hotel for your future travel to Marrakech but we would cherish the opportunity of welcoming you back to demonstrate our quality of service.

Best regards,

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joseph burton3 years ago on Google
4/5
Stay was very good. Place is always clean, staff was good, especially the young man who helped booked our trips out and about.iwas upset about the transfer trip back to airport.and said I would not come back,but all was resolved.i would go back but not in the near future. Great break though.
Response from the owner3 years ago

Dear Joseph,

We do thank you for choosing our resorts among others for your Marrakech getaway.

Your kind words are much appreciated and we are delighted to read that you enjoyed your stay with us.

Thank you for recommending our hotel.

We hope that we will have the occasion of welcoming you back soon.

Yours sincerely,

Martina Brock3 years ago on Google
4/5
The hotel is from the center of marakesch 15 5min away. In the hotel are you have 3 pools ans some places for sport. The room was very large, comfortable and  clean. In the bathroom you have a lot of space. On the morning you can eat sweet …
The hotel is from the center of marakesch 15 5min away. In the hotel are you have 3 pools ans some places for sport. The room was very large, comfortable and  clean. In the bathroom you have a lot of space. On the morning you can eat sweet things like Pancake, Crossaint and Joghurt. On the otherside you find bread, salat and peans. The best service is that you get some fresh omelett with Tomato, ham and chees. only some fresh fruits like orange or so is not available. The dinner on the evening was a mix of traditional and european. The food was okay but not special.
Trip typeVacation
Rooms5.0
Service4.0
Location4.0
Response from the owner3 years ago

Dear Martina,

Thank you for posting this constructive feedback.

It is great to be able to welcome you and we would like to thank you for choosing to stay with us.

We take a good note of your constructive comments and we already shared them with the management.

It is pleasing we were able to help you start your day off right with our tasty breakfast buffet. Thank you for mentioning our team members.

We look forward to seeing you again on a future occasion.

Warm regards,

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georgina folkes4 years ago on Google
5/5
This was a very lovely hotel , everyone was very helpful and my rep Asma was very sweet and helped us with everything we needed. The entertainment was very good, really enjoyed the aqua zumba . The food was really nice and there was …
This was a very lovely hotel , everyone was very helpful and my rep Asma was very sweet and helped us with everything we needed. The entertainment was very good, really enjoyed the aqua zumba . The food was really nice and there was something different everyday. The room was big and very clean and had air con. If i was going to go back to Marrakesh i would stay at this hotel again :)
Response from the owner4 years ago

Dear Ms Folkes,

We took great joy in reading your thoughtful posting on Google web site. Delighted that you had a memorable visit with us recently.

Knowing the reputation of our parc, you mentioned that you found our hotel very lovely, you felt warmed and you found everything you needed! This could not make us happier!

We have had the pleasure of sharing your comments with all those you specifically pointed out starting with the warm welcome you received. We were delighted that you found your room very convenient, very clean .. the food nice and you enjoyed the entertainment.

We have a new concept of the SPA "Labrise", in case you want to come back and discover a wide range of special massages and treatments that will achieve very real results.

We also look forward to your return!

With my best regards,

Labranda Targa Aqua Parc team

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scot stephens3 years ago on Google
4/5
Clean and tidy hotel. Nice staff. The only downside for me was the entertainment. Not the best. Caterd more for French speaking than English. Saying that though would definitely recommend hotel for people to visit. Marrakech market is worth a visit on it's own. Fantastic
Riaz Ahmed Mirza11 months ago on Google
5/5
Super service, animation team the beat (Mimi.Nani)The most Sweet and Hell full and the beat service.The Hotel in Marakach and Service.Insha Allah we come back
Rooms5.0
Service5.0
Location5.0
Response from the owner11 months ago

(Translated by Google) Thank you for your recommendation. We are delighted that you had a pleasant time at Labranda Targa.

See you soon for a new break in Marrakech

Regards

(Original)

Nous vous remercions pour votre recommandation. Nous sommes ravis que vous ayez passé un agréable moment à Labranda Targa.

A très bientôt pour une nouvelle pause à Marrakech

Cordialement

Younes Tibharinea year ago on Google
5/5
I had 4 days at this hotel it was grat place and nice workers. I want thanks to younes Samy. and great lady nany
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Thank you very much for your comment, looking forward to welcoming you soon in your second home

Jamil Akhtar11 months ago on Google
5/5
Good hotel .best entertainment team, reception staff, restaurant, room staff every thing is good
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the owner11 months ago

Thank you for your recommendation. We are delighted that you had a pleasant time at Labranda Targa.

See you soon for a new break in Marrakech

Regards

jim perry2 years ago on Google
3/5
Liked the pools , room was very nice and clean, food could have been better as in catering for kids
Went on the "Desert safari" camel ride and quads brilliant ,the 4x4 could have …
Liked the pools , room was very nice and clean, food could have been better as in catering for kids
Went on the "Desert safari" camel ride and quads brilliant ,the 4x4 could have been a lot better so could the the Bedouin evening meal ,I couldn't see what was being served , the camp fire was more of damp squib
Unfortunately we (2of us )was on a minibus full of French people ,then the final indignation was the driver played french music while the other passengers sang along ,we felt very uncomfortable
Response from the owner2 years ago

Dear PERRY,

Thank you very much for taking a moment of your valuable time to share your experience following your recent stay with us.

It was a pleasure to read your constructive detailed review. At our hotel, we believe that every review is a step forward to provide a better service, for that your review is valuable and very much appreciated, we thank you once again.

However, we apologize for the inconvenience you went through during your stay. All your remarques have been contacted to the departments in charge, and we will for sure be taking actions to make sure to cover and make right all the points you mentioned in your comment.

Your satisfaction is our motivation to provide the best quality service you deserve.

We look forward to welcoming you back in the near future.

Best Regards,

Chakib

Public relations

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DAL RANA3 years ago on Google
3/5
Poor location - no amenities nearby. Food was ok, hotel was understaffed, most staff did not speak English. Rooms were adequate. I would never stay here again nor would I recommend it.
geeta shah3 years ago on Google
2/5
The hotel had a great ambience. They had live entertainment every evening. Cooked meals for Vegetarians was basic. I see no reason why Vegetarian and non vegetarian food couldn't be kept separately. There were lots of salads but …
The hotel had a great ambience. They had live entertainment every evening. Cooked meals for Vegetarians was basic. I see no reason why Vegetarian and non vegetarian food couldn't be kept separately. There were lots of salads but again nothing to indicate what was mixed with meat. Some of the sauteed vegetables ensured we didn't go hungry. They had pizzas and pastas but long long queues for the pizzas (basic and tasteless just like the red sauce with boiled pasta). Once I asked the chef if the Neopolitan pasta was veg and the waiter/chef said it wasn't and pointed to the pizza/pasta area. I said that pasta was tasteless so he did once come round and made me fresh pasta with lots of spices and vegetables.
We had a problem with transfers (miscommunication between the travel agent, hotel and their sub contracted transfer companies). After hours spent trying to sort it out (it was clearly written the hotel had to arrange it on our vouchers) the hotel forced us to pay for a taxi instead of giving it to us as a goodwill gesture to sort out later.
We tried their Spa Hamman experience but it was a poor experience. I hate to say it but we felt discriminated against. We were treated differently as Indians to the others who arrived after us at the spa. We were not offered fresh towels, slippers and were neglected whilst others had pleasant music put on for them, slippers were placed on their feet etc
It was our friend's birthday and she requested a cake to celebrate. We had seen they had celebrated others' birthdays but my friend was left almost in tears as we waited for hours in the bar and no cake arrived!!!
Response from the owner3 years ago

Dear Geeta,

Firstly, let us warmly thank you for having shared your experience with us and believe that we are truly sorry to read that you did not fully appreciate your experience with us.

Please believe that we are taking all your comments in very serious consideration and will do our best to make your next experience here better. Our hotel management is coming back to you shortly in order to investigate this situation with you.

Warm regards,

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Lynett Shier3 years ago on Google
5/5
Been here three times love the adult only quiet pool the grounds are maintained well, food is pretty good always something I liked, always miss puddings when I'm away but not a major issue 😛
Bradley Clarka year ago on Google
1/5
The restaurant is shocking , messy no fresh cutlery anywhere!.
no food very minimal and every main meal i got was extremely cold hate it here will never visit again
Trip typeVacation
Rooms4.0
Service2.0
Location2.0
Response from the ownera year ago

Dear Bradley,

We truly appreciate that you took the time to write such a detailed review on your recent stay at Labranda

We would like to extend our sincerest apologies for the difficulties you encountered during your recent visit and we are very sorry to read that your experience didn't meet your expectations.

Please be assured that your constructive remark has been taken into great consideration.

We are looking forward to have the opportunity to restore your faith in our hotel.

Warm regards

Najwa Amria year ago on Google
5/5
I really love this hotel ,I thank all the personnel and especially nani for all the fun activities, i recommend this place.👍🏻👍🏻
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

(Translated by Google) Thank you very much for your wonderful opinion about our establishment.

We are delighted that you enjoyed your stay with us and look forward to welcoming you again soon.

Warmly,

(Original)

Merci infiniment pour votre magnifique avis concernant notre établissement.

Nous sommes ravis que vous ayez apprécié votre séjour chez nous et nous avons hâte de vous accueillir de nouveau prochainement.

Chaleureusement,

Sam samuel2 years ago on Google
5/5
This best place we have visited. The staff are fantastic. The food is home cooked. The hotel. Is very cosy. I will definitely visit here again.
Response from the owner2 years ago

Dear SAMUEL,

Thank you so much for your comment.

We are happy to learn that you enjoyed your stay at LABRANDA Targa Aqua Parc, and our staff was able to make your holiday amazing.

Thank you for trusting us.

Best regards,

Habib3 years ago on Google
5/5
All Inclusive economy hotel. cleaning and serving staff were all fantastic, The restaurant provides a wide selection of good food. The rooms are a little tired, but quite good.
Response from the owner3 years ago

Dear Habib,

We truly appreciate that you took the time to write such a nice review on your recent stay at our resorts

We are delighted to read how much you enjoyed your experience with us from our lobby, restaurant to our room.

We would be honored to welcoming you back in our lovely Marrakech property.

With kind regards,

Nicola Drury3 years ago on Google
4/5
Good location excellent choice of food, first class service nothing is to much trouble for staff. Pools are clean as is the hotel. Would highly recommend.
Response from the owner3 years ago

Dear Nicola,

Thank you very much for sharing your feedback in our resorts.

We are so happy to read such a nice comment!

We are looking forward to welcoming you back in one of our hotels Labranda in Marrakech very shortly.

Kind regards,

Natalie4 years ago on Google
5/5
Beautiful location. Lovely clean resort and lovely staff. We were very happy with our stay and are already trying to book for next year.
Response from the owner4 years ago

Dear Nathalie,

Thank you for taking time to publish your review.

Your compliments are the best reward for our team, who strives to provide an excellent service and we are glad we met your espectations.

Hoping you get the opportunity to come and visit us again soon.

We would be grateful if you could share your review with our future visitors on our TripAdvisor page,

https://www.tripadvisor.com/Hotel_Review-g293734-d1718988-Reviews-LABRANDA_Targa_Club_Aqua_Parc-Marrakech_Marrakech_Tensift_El_Haouz_Region.html

Thank you and Kind regards,

Hotel Management Team

Youssef Benchekroun2 months ago on Google
5/5
Had a great stay 👌🏻👌🏻
Response from the owner2 months ago

Dear Mr Benchekroun,

Thank you for taking the time to share your review with our community through your kind vote.

We are looking forward to welcoming you back to our property, the labranda Marrakech hotel.

Kind regards

Jay M3 years ago on Google
1/5
Nice hotel, staff (except animation team) are very rude and unhelpful. Hotel hygiene is terrible, avoid this place at all costs if you value your health.
Phil Hardm3 years ago on Google
5/5
Had a fantastic time here at the labranda targa club aque hotel. The staff are amazing big smiles and very helpful. Many thanks to the beautiful ladies on reception Najat Rihob and ilyass who helped us with everything we needed to know. We will be back. Shuttle very good.
Response from the owner3 years ago

Dear Phil,

Thank you kindly for such an amazing review further to your recent stay with us.

It is such a pleasure to read that you and your family enjoyed your time at the Hotel Labranda Targa.

We are thrilled to read that you like the reception team welcome and the atmosphere of our establishment.

Feel welcome to come this summer; you will have a fantastic time at our aqua parc with our entertainment team.

We hope to have the pleasure of receiving you again in the near future.

Sincerely,

H4 years ago on Google
4/5
Really beautiful and nice for kids, with loads of swimming pools and water slides. Food has a ton of variety and and really nice rooms. Has a spa area with a bar and play area. Loads of activities to do.
Response from the owner4 years ago

Dear Madam, Dear Sir,

Thank you for your great comment, we are happy that you enjoyed your stay in our resorts.

We share your message with our staff, for whom your compliments are the best reward.

Looking forward to welcoming soon for another beautiful experience.

Kind regards,

Izme Aggen4 years ago on Google
5/5
Beautiful Hotel. Friendly and helpful staff. Wonderful food. Lots to do. I would recommend this hotel to families and singletons alike.
nicola Carter4 years ago on Google
5/5
Wonderful staff. A great entertainment team. Hotel itself was always clean and inviting. Would definitely go there again
Khaleed4 years ago on Google
4/5
Love the place, I would have given a 5stars however there is a reception on the concierge there that need to learn manner. She can be so rude at time.
Otherwise it's a perfect place for families and friends.
Ra Na3 years ago on Google
5/5
Absolutely fantastic hotel. Food, entertainment, lovely staff and generally everything is great. A very memorable family trip .
Response from the owner3 years ago

Dear Ra Na,

Thank you for taking the time to share your comment, we appreciate it.

We are happy to learn that you enjoyed your stay at our hotel.

Thank you for choosing LABRANDA Targa Aqua Parc.

Kind Regards,

David Plummer5 years ago on Google
5/5
Super hotel on edge of Marrakech, guarded though so not a good idea to go outside gates for walkies. Lovely adult only pool! Breakfasts fine, bars good and big pool for kids with slides.
Jeff Glennon4 years ago on Google
4/5
Decently run, great for kids.lifegaurd on.
Last orders at 11 at night. food ok.bit monetanous at end of week.entertainment staff quite good.bit boring at night after a few days.might get better in full …
Decently run, great for kids.lifegaurd on.
Last orders at 11 at night. food ok.bit monetanous at end of week.entertainment staff quite good.bit boring at night after a few days.might get better in full season.
Bus to marrracesh.
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Billy Ahmed3 years ago on Google
1/5
I am only giving this hotel a 1 star as it wont let me give a 0star. A very bad hotel. My wife and I had a terrible experience. The staff are just very rude. There is no hygiene level. They dont even clean the glasses before serving drink for the next customer. The food is also disgrace. Would never recommend this hotel to anyone.
Trip typeVacation
Rooms1.0
Service1.0
Location1.0
Kabir Ali4 years ago on Google
5/5
Great hotel and good service. Plenty to do for kids. Good variety of food and also a shuttle service in to centre of town several times a day
Response from the owner4 years ago

Dear Mr Ali,

Many thanks for your wonderful feedbacks on Google web site and for taking time to share your experience after your stay at Labranda Targa Aqua Parc.

We are glad to read that your really enjoyed your stay with us. Your satisfaction is our best reward!

We hope to have the pleasure to welcome you very soon.

Kind regards,

Hotel Management team

Halima Rezada year ago on Google
5/5
I'm happy To have m'y holiday in labranda n what i love so much thé pools are really clean n thé life gaurd so spécial the are do a good job thank you so much youssef.touffahi. salim
Trip typeFamily
Rooms2.0
Service5.0
Location3.0
Response from the ownera year ago

Thank you for your feedback regarding your stay at our hotel. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future.

If we can be of any further assistance please do not hesitate to get in touch.

Best regards,

Connor “Gingernacho” R4 years ago on Google
4/5
Relatively nice place. Food was okay. Drinks are limited in quality but unlimited in quantity. Could do with more facilities and it is a taxi ride away from everything.
Dream Print4 years ago on Google
4/5
Excellent buffet. Clean. Good pool side entertainment. Nice and family orientated. So many bees by the bar area it was ridiculous
Response from the owner4 years ago

Dear Ms Cole,

What pleasure to read your comment and to share it to all the teams of the Hotel. Each one does his best to provide you the service that you have the right to expect from us. We all look forward to welcoming you once again.

Sincerely,

RAJA SEEMI4 months ago on Google
5/5
Beautiful ❣️ place Must visit 😍
Rooms5.0
Service5.0
Location5.0
Response from the owner4 months ago

Dear Mr Raja,

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We are looking forward to welcoming you back to our property.

Mo Zak4 years ago on Google
5/5
Absolutely gorgeous resort. Has everything you need and the staff are very very helpful at all times. Never had a disappointing moment.
Cameron Leech3 years ago on Google
5/5
The hotel is absolutely lovely, brilliant resort, good for kids, and the animation team cannot fault them brilliant with the kids wouldn't be the same holiday without them👌👍👍
Trip typeVacation
Rooms5.0
Service5.0
Location4.0
Born Confused3 years ago on Google
1/5
I would highly recommend not to visit this place especially the meeting point in reception which is a tour facilitie which gives tours or shall i say who pretend to give you a guided tour and take the money and not give a tour. I had my …
I would highly recommend not to visit this place especially the meeting point in reception which is a tour facilitie which gives tours or shall i say who pretend to give you a guided tour and take the money and not give a tour. I had my money stolen by the hotel which come to £2,500. I was then told would be given a tour which had to pay £100 each and then wasnt given the tour and kept being promised would get my money back and didnt.
Response from the owner3 years ago

Dear Guest,

We thank you very much for sharing your feedback about your experience at Labranda Targa Aqua Parc.

We understand this is not what you were expecting for. We could recommend you to contact our partner MeetingPoint to better understand this experience and handle it directly with the management team.

Please rest assured that we have shared your feedback with Meetingpoint, in order to get intouch with you, we would appreciate if you can send us your email contact with the reference number of your booking.

We hope to have the opportunity of welcoming you back in Labranda Targa Hotel for your next trip to Marrakech as we hope your stay with us in the hotel was pleasant.

Kind regards,

jihane.almouatamid@labranda.com

Quality Manager

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Mohamed Zagdi3 years ago on Google
5/5
This hotel its just awesome I spent my best holidays there you know why they got everything you need like spa free bar and another bar where people have to pay, there is a high entertainment there
Shortiee 8082 years ago on Google
1/5
Absolutely rubbish!! Please do not book here! They made us wait 3 hours for the room we booked and paid for. Then moved us to another branch, then made us wait again another 3 hours!! Worse experience ever!!
Response from the owner2 years ago

Dear guest,

Thank you for taking the time to tell us about your experience at our hotel.

We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies.

If you are still on site, could you please send us your room number or contact our guest relations for more details about the situation faced.

Kind regards,

Rifhat Tariq2 years ago on Google
1/5
rubbish service cockroach in bathroom.on sunday they served pork !! not diet drink for diabetes. ac don't work. only good was the polite cleaner Salma
Trip typeVacation · Family
Rooms2.0
Service1.0
Location2.0
Response from the owner2 years ago

Dear TARIQ,

Thank you for taking the time to tell us about your experience at our hotel.

We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies.

Regarding to the diet drinks and AC, we wonder why you didn’t report it while you were here, at least we could, first, ascertain the facts and then intervene if there was any need to.

We are always very happy to welcome our guests from all over the world, and we accept all religions.

We listen to our guests very attentively and we welcome any comment or suggestion as long as they are constructive because our job is to make sure they have a wonderful stay in our hotel.

Regards,

FATIMA KHAN2 years ago on Google
3/5
The spa facilities is rubbish. The service is not what is made out to be. The staff are not qualified to give service, infact I feel ashamed to even say the kind of service its operate. So I would not recommend to go no where near and not consider this facility at all.
Response from the owner2 years ago

Dear DOLLY,

Thank you for taking your time to write a review of your experience with us.

Firstly i would like to apologize for the inconvenience caused during your stay. This is certainly not the standards that we strive to achieve.

I have shared your feedback with our whole team in the hotel, we will use your review to place corrective action in place to better improve the service we offer.

We listen to our guests very attentively and we welcome any comment or suggestion as long as they are constructive because our job is to make sure they have a wonderful stay in our hotel.

We hope to have the chance to welcome you in the future for a second chance.

Kind regards,

Debbie Norcross3 years ago on Google
1/5
No health and safety no first aiders. Food is rubbish and only one bar during the day. Grumpy staff and all in all a really wasted holiday DONT DO IT ...
Mike Farrell3 years ago on Google
3/5
Bit far from centre although there is free shuttle bus .. Adds extra expense if using airport. Best to go AI. Nice hotel . Ideal if you have kids and just want to chill.
Paul Singh3 years ago on Google
2/5
I have no idea where to start... basically the food is terrible, ate lunch and spent the afternoon on the toilet... cocktails are all watered down so all holiday we drank our own booze and using the hotel mixers and ate outside every day....but it's clean and tidy and I suppose you get what you pay for 🙄.
Response from the owner3 years ago

Dear Paul,

We thank you so much for taking the time to write a review on Google.com following your last visit at Labranda Targa.

Nevertheless, we were deeply sorry to read that your last experience has not been entirely in keeping with your expectations, and that you had to face a terrible experience of illeness.

Please rest assured that we follow seriously the HACCP procedure, we are assisted by the Cristal (PROVIDERS OF SAFETY AND RISK MANAGEMENT SOLUTIONS). Moreover, we have regular bacteriological analysis reports executed and provided by accredited loaboratory.

The Hygiene is very important for us to offer a safe guest experience.

We would appreciate if you could contact us directly, so as to investigate properly on your recent visit to know what went wrong and to have the chance to organize your next visit with us.

Staying at your entire disposal, I remain,

Yours sincerely,

Jihane.almouatamid@mphotels.com

Quality Manager

MPHM Morocco

Teresa3 years ago on Google
3/5
Nice hotel some staff not very pleasant possible due to many people having to queue for everything especially in the pool bar which was ridiculous entertainment was poor at night but good in the day.food was excellent hotel was clean ideal for pool holiday
Paula Prescott3 years ago on Google
5/5
Fantastic hotel rooms were huge and clean pools are fab staff very friendly especially yusef the barman what a delightful young man to have working at your hotel food was fantastic loads of choices every day I’ve definitely gained weight 😂 …
Fantastic hotel rooms were huge and clean pools are fab staff very friendly especially yusef the barman what a delightful young man to have working at your hotel food was fantastic loads of choices every day I’ve definitely gained weight 😂 met lots of new friends and we’re all coming back next year free bus to the medina which we loved going to and haggling with the locals loved every minute of it great memories Thankyou
Trip typeFriends
Rooms5.0
Service5.0
Location4.0
Response from the owner3 years ago

Dear Paula,

Thank you so much for taking the time to share your experience on Google.com following your stay at our resorts.

It is a real pleasure to learn that you had a fantastic experience in our hotel from the beginning to the end.

We are also truly delighted to read that you specifically enjoyed our delicious local buffet, the in - and outdoor swimming pools and our very attentive staff.

We thank you for your warm recommendation and hope to welcome you back very soon to Labranda Targa aqua Parc during your future travels to the red city.

Best regards,

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Kathryn Riley3 years ago on Google
4/5
Lovely hotel nice rooms the grounds are fairly big.five pools but we're all freezing so best thing to do is go on flumes to brave them.food was cooked very well at all meals and they changed menu alot but there was only about 10 different …
Lovely hotel nice rooms the grounds are fairly big.five pools but we're all freezing so best thing to do is go on flumes to brave them.food was cooked very well at all meals and they changed menu alot but there was only about 10 different things to pick from at each meal.we tried the breakfast one morning and didn't bother again as wasn't what we wanted for breakfast.snacks were good nice panini's and toasties and good cakes.staff are very friendly and speak good english.the hotel shop is a rip off and sell some items for double than at there local supermarket.there is a daily shuttle bus in to old town and new town we went to New town they had good shops like zara and h&m and Adidas when we were on the bus driving through the town it looks crazy and scary but it wasn't bad at all we thought we might get hassled but we didn't
Response from the owner3 years ago

Dear Kathryn,

Thanks for taking the time to share your comments with us. I'm delighted to read you enjoyed our resorts and the services provided by our teams.

Sorry to read we didn't exceed your expectations but we hope to have the chance of welcoming you back very soon.

With best regards

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El Gaaboui Aminea year ago on Google
5/5
It was a good holiday in labranda Targa the pools are Clean the life guard good thank you Amine .didy .Salim .touffahi .Kamari .abdljalil.abdlhakim.
Trip typeCouple
Rooms3.0
Service5.0
Location5.0
Response from the ownera year ago

Thank you very much for your wonderful opinion of our establishment.

We are delighted that you enjoyed your stay with us and look forward to welcoming you again soon.

Warmly,

L Williams3 years ago on Google
3/5
Really nice hotel but food choice and quality not great. Great for families but not during winter season as many facilities not available.
Response from the owner3 years ago

Dear Williams,

We thank you very much for sharing your feedback in our resorts.

We apologize for a stay that did not satisfy your expectations. Your comments contain important aspects in hotel operations that we Will work to improve.

We hope to have the opportunity of welcoming you back in our resorts for your next visit to Marrakech.

Kind regards,

Susan Kamara3 years ago on Google
5/5
Had a 4 night stay in feb all inclusive exxcellent for the money we paid, the entertainment team were brillant especally Hanna she is so friendly with us as a couple but all the team were fantastic with the children who were there as well …
Had a 4 night stay in feb all inclusive exxcellent for the money we paid, the entertainment team were brillant especally Hanna she is so friendly with us as a couple but all the team were fantastic with the children who were there as well as the parents, only part we were upset about was when we first came we were sat reading the list of tours from the holiday taxi firms when we had the man from the hotel tours take our letters off us, he said thats an old one, then later he came back with his own and they were twice the price needless to say we never went.
Response from the owner3 years ago

Dear Susan,

Thank you for taking the time to share your feedback. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

Many thank,

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Beverly Ann Woodward5 years ago on Google
5/5
7 poole's of which included two children's pools one large central pool one deep diving pool 1 adult size slide pool and 1 adults only pool away from the rest include this with five star quality food and booze and the most friendliest people I've ever met how can you not love this place
Jamie Ross2 years ago on Google
5/5
Brilliant place to stay, very friendly staff and numerous pools to choose from whether you are going for a quiet getaway or you have have a small family
Response from the owner2 years ago

Dear ROSS,

Thank you for taking the time to share your comment, we appreciate it.

We are happy to learn that you enjoyed your stay at our hotel.

Thank you for choosing LABRANDA Targa Aqua Parc.

Kind Regards,

no days ago3 years ago on Google
5/5
marakesh is a beautiful city. lovely hotel and customer service. rooms are great. I've been having withdrawals since I got back 😭 I miss it.
Response from the owner3 years ago

Dear valuable guest,

Thank you for giving your feedback about your stay at our Hotel.

What a great pleasure to read you ! We are delighted that we could meet your expectations. You missed your escape among us ! and this is an honor ! We are praised that your experience was great and that the hotel, the staff, the rooms and the location have been able to satisfy you.

These are comments such as yours that motivate us every day to give the best of ourselves.

It is with satisfaction that we are waiting for you to welcome you back among us,

Best Regards

Jihane Al mouatamid

Quality Manager

MPHM

Michelle Morgan5 years ago on Google
4/5
After reading many bad things I had to write and say the place is nice people friendly pools and hotel clean food is nice I can see why people say it's always the same we are here for 4 nights and it is fine but maybe 2 weeks would become boaring done shy away from this place on the bad reveiws as I feel they are not justified at all
Tarun Singhal2 years ago on Google
1/5
I am extremely disappointed with the service here. The staff is really unfriendly and the hotel is too loud. Not going to the hotel again. Not recommended.
Response from the owner2 years ago

Dear SINGHAL,

Thank you for taking the time to tell us about your experience following your recent stay at our resort.

We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies.

At our Hotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important.

Be assured that the necessary measures are taken to improve the quality of the services mentioned.

We listen to our guests very attentively and we welcome any comment or suggestion as long as they are constructive because our job is to make sure they have a wonderful stay in our hotel.

Regards,

Dame Claudine Duberry3 years ago on Google
1/5
Absolutely horrific place with uncaring staff. Staff who lie and over charge you for services then refuse to refund your money when they are caught in a lie. I'd like to give 0 stars
Lorraine Gannon3 years ago on Google
5/5
Had a brilliant time the place was fabulous the food was lovely so much to choose from and the staff were so nice best holiday ♥️♥️
Response from the owner3 years ago

Dear GANNON,

Thank you for your comment.

We are happy to learn that you enjoyed your holiday in our hotel and that our staff was so helpful.

Thank you for choosing LABRANDA Targa Aqua Parc.

Kind regards,

Akiimcr4 years ago on Google
3/5
The food was not good me and my family got food poisoning from the restaurant, the quality of the food is not 100% the waterpark is a 100% good the life quards are nice and funny and they joke about I really liked them apart from that the …
The food was not good me and my family got food poisoning from the restaurant, the quality of the food is not 100% the waterpark is a 100% good the life quards are nice and funny and they joke about I really liked them apart from that the hotel only has WiFi in the Loby no where else and the rooms are small it can only fit 2 people not 3 or 4
Response from the owner4 years ago

Dear Mr Alawi,

Thank you for sharing your point of view with the Google community.

We do apologize if your experience at Labranda Targa Aqua Parc did not fully met your expectations, and we will appreciate if we can learn more about your concerns in order to pass them and investigate what happened exactly with the concerned service.

Our ongoing effort for amelioration is a key element for providing excellent guest service at any time. However, we would like to mention that we have following standards for Hazard Analysis and Critical Control Points as a preventative food safety system (HACCP), we would be thankful if you could mention this issue while you were staying with us, so we could send the samples to a special authorized laboratory to examine the foods you took in the restaurant. This is very important for us as it is important for you.

Please rest assured that we all do the necessary to offer to our guests variety of fresh food prepared in well maintained hygienic area.

Please, do not hesitate to let us know of your next visit in Marrakech as it would be for us a great opportunity to change your opinion about our property.

looking forward to hearing from you

With Kind regards,

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Peter Ball3 years ago on Google
4/5
A very pleasant hotel with nice rooms. It's a bit of a cattle market in the food areas but generally I would recommend it.
Mon Paradis2 years ago on Google
4/5
Great hotel for family and friends
Friendly staff.
Food is okay not great choice for all inclusive.
Response from the owner2 years ago

Dear JACKSON,

Thank you very much for choosing LABRANDA Targa Aqua parc.

We are glad to hear that you had a great stay at our hotel.

It would be a great pleasure to welcome you back amongst us in a near future.

Kind regards,

My garden2 months ago on Google
5/5
Nothing has to say just wonderful
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

(Translated by Google) Thank you for this very positive review. We will be happy to welcome you again.

(Original)

Nous vous remercions pour cet avis très positif. Nous nous ferons un plaisir de vous recevoir de nouveau.

James McCarthy2 years ago on Google
4/5
Good food. Lots of pools. Water slides. Great staff. The location is the reason it only gets 4 stars.
Response from the owner2 years ago

Dear MCCARTHY,

Thank you for taking the time to leave your review.

We always appreciate feedback, and I am so pleased you enjoyed every aspect of your stay at Labranda Targa Aqua Parc.

I will ensure your comments are shared with colleagues across the hotel, and we all look forward to welcoming you back again very soon.

With very best wishes,

jen doherty2 years ago on Google
2/5
This is a two star hotel at best although the hotel is well maintained the service, food, drinks and staff where very Much a disappointment
Response from the owner2 years ago

Dear DOHERTY,

Thank you for taking the time to post review.

We were sorry to learn that you were disappointed with your recent stay at the hotel.

We always endeavor to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations.

Your comments will of course be forwarded to the relevant management for their attention.

We do hope that despite your disappointment on this occasion, we have the opportunity of welcoming you back to the hotel at some point in the future.

Kind regards.

Kevin Hutchinson2 years ago on Google
5/5
The food and services was excellent, entertainment for the kids was awesome, staff was helpful and friendly loved it 100%.
Response from the owner2 years ago

Dear HUTCHINSON,

Thank you for taking the time to leave such a delightful review and your kind words.

We are so pleased you enjoyed your time at Labranda Targa Aqua Parc, I will ensure your kind comments are shared with my colleagues and we look forward to welcoming you back very soon!

With kindest regards,

Sammy Brown3 years ago on Google
5/5
Fantastic, beautiful and friendliest hotel I've ever stayed in and the entertainers are amazing! Will be returning.
Response from the owner3 years ago

Dear BROWN,

Thank you for your comment.

We are delighted to learn that you enjoyed your stay with us.

Thank you again for trusting us, and for choosing Labranda Targa Aqua Parc.

Kind Regards,

Paul Holding2 years ago on Google
5/5
Totally awesome, good food, nice rooms, comfy bed, four swimming pools, totally recommend ☆☆☆☆☆
Response from the owner2 years ago

Dear Holding,

Thank you for taking the time to share your recent experience with us on Google.

It is our greatest pleasure to read your compliments about our hotel Labranda Targa Aqua Parc.

We are so pleased that we met your expectations and that you had an amazing stay with us.

I won't miss sharing your feedback with our staff and I am certain that it will serve as an encouragement for all of us, as we strive to continuously improve the quality of our services.

We look forward to welcoming you back again soon.

Kind regards,

Peter Maddox2 years ago on Google
4/5
Large hotel some distance from city but free bus available. Enormous bed rooms and busy dining room serving plenty of choices
Response from the owner2 years ago

Dear MADDOX,

Thank you for taking the time to leave your review.

We always appreciate feedback, and I am so pleased you enjoyed every aspect of your stay at Labranda Targa Aqua Parc.

I will ensure your comments are shared with colleagues across the hotel, and we all look forward to welcoming you back again very soon.

With very best wishes,

Chakib

Public relations

Michelle Clarke3 years ago on Google
3/5
Most of the staff were lovely, food wasn't all that great. Hotel was lovely and clean.
Response from the owner3 years ago

Dear Michelle,

Thank you for staying with us at Labranda Targa Aqua Parc.

We are delighted that your overall experience of the hotel is a positive one and the service provided by our team contributed to an enjoyable stay.

Thank you for your feedback in regards to the food, rest assured the message will be passed onto the relevant team.

We hope to welcome you back soon.

Kind regards,

Jodie Liversidge3 years ago on Google
2/5
Most of hotel staff extremely rude, would just slam drinks on bar at you didn't speak looked at you like you was a piece of muck, food was nice, the cleaners do a fab job, and the pools and slides were really good
Response from the owner3 years ago

Dear LIVERSIDGE,

Thank you for taking the time to tell us about your experience at our hotel.

We are sorry that your experience did not meet your expectations.

We strive to provide a superior service experience for every customer, therefore your feedback is very important. Please be awared that we are taking the appropriate measures to resolve problems that you have mentioned.

We would like to be informed about your concerns while you were here. At least, we would have the chance to ascertain the facts first and then to adopt any necessary action that could make your stay better. We all work hard to satisfy the smallest desire of our guests and we do it with great pleasure.

We hope to see you again so that we can regain your trust.

Best regards,

Dan Hamper4 years ago on Google
4/5
Great hotel. Clean rooms, good food, great facilities, attractive well kept grounds and good value for money.
Response from the owner4 years ago

Dear Dan,

We very much appreciate your comments regarding your stay at our hotel.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Laura Davies3 years ago on Google
5/5
Fantastic food, very clean rooms and amenities and lovely staff :) can't wait to go back
Response from the owner3 years ago

Dear DAVIES,

We would like to thank you very much for your positive feedback regarding to LABRANDA Targa Aqua Parc.

We are very happy to learn that you had a wonderful stay with us and been satisfied about all our services and facilities.

We really hope to welcome you again to make it unforgettable and exceptional .

Best regards,

Ayoub el guenaga year ago on Google
5/5
Thank you for everything it was wonderful place thank you for samy and nanny and noor we re coming back see yaa
Rooms3.0
Service5.0
Location5.0
Response from the ownera year ago

Thank you very much for you kind words towards our hotel. kind regards

Huma Talib3 years ago on Google
4/5
Really nice place staff are really helpful. Hotel is clean and food was great all fresh made
Gugu Khumalo5 years ago on Google
4/5
The staff were amazing and the hotel was very nice and clean. Only issue is wifi is available in the lobby only.
Tatyana Dimitrova2 years ago on Google
5/5
I am impressed!Lovely place,lovely staff and tasty food. Perfect for families with children's.
Response from the owner2 years ago

Dear DIMITROVA,

Thank you so much for your comment.

We are delighted to learn that you had an enjoyable stay with us at LABRANDA Targa Aqua Parc.

Thank you for trusting us.

We hope to see you very soon.

Best regards,

Souheil Anani4 years ago on Google
5/5
Great hotel. Great food. Great entertainment. Staff very friendly and helpful. I would recommend it.
Response from the owner4 years ago

Dear Souheil,

Thank you so much for recently posting your guest experience at Labranda Targa Aqua Parc.

It goes without saying that we could not be happier that you found our resorts "Great", food "Great", entertainment "Great", and our team was most helpful !

Delighted that you thought the staff to be courteous and friendly and that the overall service was “GREAT”. Thank you for that!

We look forward to your return!

Best wishes,

Labranda Targa Aqua Parc family

Robert Geake4 years ago on Google
4/5
Not a bad place.. Not brilliant but not bad! Food OK, room OK.. Limited options for everything and the staff aren't particularly keen!
Rosebud Haarhoff2 years ago on Google
5/5
Staff are fantastic, clean hotel with comfortable beds, food is great
Response from the owner2 years ago

Dear HAARHOFF,

Thank you so much for your comment.

We are pleased to learn that you enjoyed your stay at LABRANDA Targa Aqua Parc, and that our staff was able to make sure you have a relaxing holiday.

We hope to see you very soon.

Kind Regards,

Sian4 years ago on Google
4/5
Great fun, and great food. Not the best facilities but all the staff were very helpful.
Kiran Dave2 years ago on Google
5/5
What a beautiful place amazing staff
Lovely food great ambiance lovely entertaining I wish I could stay longer or go again in future
Response from the owner2 years ago

Dear DAVE,

Thank you for taking the time to share your recent experience with us on Google.

It is our greatest pleasure to read your compliments about our hotel Labranda Targa Aqua Parc.

We are so pleased that we met your expectations and that you had an amazing stay with us.

I won't miss sharing your feedback with our staff and I am certain that it will serve as an encouragement for all of us, as we strive to continuously improve the quality of our services.

We look forward to welcoming you back again soon.

Kind regards,

Elmakrini Riffia month ago on Google
5/5
Beautiful place for fun
Response from the ownera month ago

Dear Mr Riffi,

Thank you for taking the time to share your review with our community through your kind vote.

We are looking forward to welcoming you back to our property, the labranda Marrakech hotel.

Kind regards

Barbara Campbell4 years ago on Google
5/5
Wonderful holiday, staff so helpful, entertainment staff absolutely magnificent. Will highly recommend this hotel on internet.
Marilyn Kennedy4 years ago on Google
5/5
Lovely hotel. Very clean. Staff and especially the entertainment staff brilliant.
Donna3 years ago on Google
3/5
rooms were cleaned daily and food was good entertainment team made the holiday .
Sarah Ward3 years ago on Google
4/5
It was clean, comfortable. Quiet areas as well as noisy. Staff were very pleasant and helpful
Steve Chambers5 years ago on Google
3/5
Nice rooms but dinner arrangements could be better. Pools and activities are great for families.
Nela Pedic4 years ago on Google
4/5
Nice place , clean , could improve in maintenance. Large bouffe ,good food. Friendly staff.
Beatriz Freitas3 years ago on Google
5/5
Best food ever! Super nice prices. Lovely room
Kevin Obrien4 years ago on Google
2/5
Food rarely warm .no draught beer.bottle beer only.1 type.not a good place to wander outside.
Response from the owner4 years ago

Dear Mr Obrien,

I understand that your recent visit to Labranda Targa Aqua Parc was not up to your expectations. Disappointed and sad to see that you found the Hotel location is not convenient for you than you were probably expecting.

However, our guests found the location very peaceful and calm. We have in place a free hotel shuttle (inclusive, several times a day), to shopping facilities, so our valued visitors can get to know the vibrant city with its colorful souks .

We thank you for expressing your point of view regarding the beer. We will share and discuss it with the management team.

Hoping we have another occasion for us to understand better where we came short on your visits.

Sincerely,

Labranda Targa Aqua Parc team

Nicholas Owen3 years ago on Google
5/5
I’m looking to visit your hotel with my partner and my son however we are not married. Will you insist we have seperate rooms due to islamic laws?
Response from the owner3 years ago

Dear Nicholas,

Thank you for taking the time and share your interest towards our resorts via Google.

We would appreciate if you can contact the hotel management on the email address mentioned below .

Thank you and looking forward to hearing from you.

Kind regards

jihane.almouatamid@mphotels.com

Asif A Sheikh4 years ago on Google
4/5
Great place to stay with variety of pool sizes. Food and Service very good.
Response from the owner4 years ago

Dear Family Sheikh,

We sincerely wish to thank you for such a nice review and for taking the time to post it on Trip Advisor and on Google web site.

We are also honored to know that our property is your great choice in term of F&B and service selection.

Our teams aim to deliver the most attentive service. I am glad to read that you enjoyed our sense of hospitality.

We hope to have the pleasure of your return visit soon again,

With our kind regards,

General Manager Office

Piotr Hybel2 years ago on Google
5/5
It's a very good hotel nice food and staff members
Response from the owner2 years ago

Dear HYBEL,

Thank you for your kind comment.

We are pleased to learn that you enjoyed your stay at LABRANDA Targa Aqua Parc, and for pointing out the friendliness of our staff.

Thank you for trusting us.

We hope to see you very soon.

Kind regards,

ornithology dude4 years ago on Google
5/5
Good hotel. nice service ,and the pols ar great and ther is so much more so come and visit .
Snježana Martinović3 years ago on Google
5/5
Beautiful hotel, kind staff, great cocktails, nice swimming pool..fun
Response from the owner3 years ago

Dear Snjezana,

Thank you for posting your comment regarding your recent experience at Labranda Targa. We are delighted that you appreciated the attention of our staff and so our great cocktails. We truly appreciate that you took the time to share with us your feedback and your great moments. We hope to have the chance of welcoming you again,

Kind regards,

vincent balsdon3 years ago on Google
4/5
Nice hotel good food but a a bit out of the way.
Mary Rose Mejia2 years ago on Google
4/5
Great place for the family with all you can eat food restaurant, spa and outdoor swimming pool.
Response from the owner2 years ago

Dear Mary Rose,

Thank you for sharing your comments with us regarding your recent stay, we were delighted to welcome you to Labranda Targa Aqua Parc.

We were so pleased to hear you had such a wonderful time, and were looked after by our attentive team. We all look forward to welcoming you back on many future occasions.

With many best wishes,

Chakib

Public relations

SKINNER MEDIA3 years ago on Google
5/5
Spent 10 nights here absolutely 5* treatment animation team were amazing highly recommend
Tamim Isazadah3 years ago on Google
4/5
Great place to be in. Enjoyed the environment and the facilities. The people are nice and lots of entertainments!!
Response from the owner3 years ago

Dear Tamim,

What a pleasure to read a comment like yours ! First of all we would like to thank you for the time you used to share your feedback following your stay at our Hotel. We are very delighted that you appreciated the entertainment and all our different services. Reaching your satisfaction is a challenge every day. That is why we are really glad that your stay fulfilled all your expectations. We look forward to welcoming you back.

Best Regards

David Ambridge2 years ago on Google
4/5
Very relaxing..staff excellent.
The food excellent.we will be returning again.
Response from the owner2 years ago

Dear AMBRIDGE,

Thank you so much for your amazing review.

We are pleased to learn that your stay at LABRANDA Targa Club Aqua Parc was relaxing and you enjoyed your holiday.

We are more than happy to help during your stay, and we look forward to welcoming you back to our hotel.

Thank you for choosing LABRANDA Targa Club Aqua Parc.

Kind Regards,

Christine Lisle4 years ago on Google
5/5
Lovely clean place. Very friendly staff and excellent food. Highly recommend a visit.
Mohammed Abdul Kadir3 years ago on Google
5/5
Value for money nice hotel if you book with all inclusive you will enjoy with free bus service to city 👌
Response from the owner3 years ago

Dear Mohammed,

Many thanks for taking the time to write this kind review about our resorts.

I am happy to read that you appreciated the facilities and the attentive service of our teams during your stay.

We hope to have the pleasure of welcoming you back.

Sincerely,

Big dave Mccarthy3 years ago on Google
3/5
defently not a 5x more like a 3x ...not very impressed at all for a 5x food is great but service and food an drinks time is stupid for a all inclusive 3x MAXIMUM
Response from the owner3 years ago

Dear MCCARTHY,

Thank you so much for your comment.

We are sorry to learn that your experience at LABRANDA Targa Aqua Parc was not up to your expectations.

Be assured that you comment was taken into account.

We hope to see you very soon.

Best regards,

Carol Coyne3 years ago on Google
5/5
Great food and staff ! Beautiful hotel . Would recommend.
Jacques Peter3 years ago on Google
5/5
Lovely hotel outside the buzzling city. An oasis. Good food and service.
Response from the owner3 years ago

Dear Jacques,

What a pleasure to read a comment like yours ! First of all we would like to thank you for the time you used to share your feedback following your stay at the Hotel. We are very delighted that you appreciated the food and all our different services. Reaching your satisfaction is a challenge every day. That is why we are really glad that your stay fulfilled all your expectations. We look forward to welcoming you back.

Zainab Khalid4 years ago on Google
3/5
It's good with beautiful greenery however do not rely on staff to cater for severe allergies.
Chris Sanders4 years ago on Google
5/5
Lovely friendly place all round for adults and children, food is also very good!
Response from the owner4 years ago

Dear Chris,

Thank you very much for this lovely review you took the time to write after your stay at our resorts.

It is always a great reward for all the team to read your kind words.

It was a pleasure for us to welcome you as our guests.

Best regards,

Ssm Pantrey5 months ago on Google
5/5
Luxurious place for holiday cheap
firdaus esuf5 years ago on Google
5/5
Loved everything all under one roof and everything was just perfect really good place for holiday would definitely go back some time soon
Frances Neligan2 years ago on Google
4/5
Very affordable all inclusive hotel in Marrakesh. Just a few negatives but many more positives.
Response from the owner2 years ago

Dear NELIGAN,

Thank you so much for your comment.

We are happy to learn that you enjoyed your stay at LABRANDA Targa Aqua Parc.

We really hope to welcome you again.

Thank you for trusting us.

Best regards,

Cathy Kettle7 years ago on Google
2/5
Very disapointing need to cater for english tourist if thats the clientel you encourge to visit found you on holidaygems certainly wasnt a a gem
andrew shilcock4 years ago on Google
5/5
Currently here and having a great time. Lots for the family to do and the food and staff are great.
Aymen Jarouih3 years ago on Google
5/5
If you have kids this is the best place where you can bring them, to enjoy playing in the pool and having some fun.
A Google User2 years ago on Google
4/5
The weather was amazing and the staff were really friendly especially Mousse
Trip typeVacation · Family
Rooms4.0
Service5.0
Location4.0
Response from the owner2 years ago

Dear guest,

We would like to thank you very much for your positive feedback regarding to your recent stay at LABRANDA Targa Aqua Parc.

We are very happy to see that you had a wonderful stay with us and been satisfied about all our services and facilities.

We really hope to welcome you again to make it unforgettable and exceptional .

Thank you for trusting us.

Best regards,

Noureddin Aggour3 years ago on Google
5/5
Nice hôtel with loveley staff.
Thanks and see you back soon
Response from the owner3 years ago

Dear AGGOUR,

Thank you so much for your comment.

We are delighted to learn that you had an enjoyable stay with us at LABRANDA Targa Aqua Parc.

Thank you for trusting us.

We hope to see you very soon.

Best regards,

Paul Southgate2 years ago on Google
5/5
Great value, lovely food, staff were fantastic , loved it!
Response from the owner2 years ago

Dear SOUTHGATE,

We would like to thank you very much for your positive feedback regarding to your recent stay at LABRANDA Targa Aqua Parc.

We are very happy to see that you had a wonderful stay with us and been satisfied about all our services and facilities.

We really hope to welcome you again to make it unforgettable and exceptional .

Thank you for trusting us.

Best regards,

Mohammed Adil Benabdallah3 years ago on Google
4/5
Good Place for Family, good animations clean and staff are welcoming . Good food also
urap singh (Jason)6 months ago on Google
5/5
Great. Just go and see it's only 3 hrs
Trip typeFamily
Rooms4.0
Service4.0
Location3.0
Response from the ownera year ago

Thank you for sharing your experience and giving us the full 5 star review.

I was delighted to read that you enjoyed your stay at the hotel and found the labranda experience in here great. We are very blessed to be surrounded by palm trees, beautiful Gardens and also having a wonderful team.

It is so great to read that you are recommending our hotel! Thank you sincerely

Warmly ,

Naz2 years ago on Google
5/5
Thank you to Saukaina, Asma, Bushra and the meeting point team for making our holiday amazing and fun!
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the owner2 years ago

Dear SHAIKH,

Thank you so much for your comment.

We are happy to learn that you enjoyed your stay at LABRANDA Targa Aqua Parc, and our staff was able to make your holiday amazing.

Thank you for trusting us.

Best regards,

M Mughal4 years ago on Google
5/5
Beautiful hotel. Nice pools. Lovely food
Michelle Alcindor3 years ago on Google
5/5
My second year there beautiful and im going back next year wonderful place and decent staff
Response from the owner3 years ago

Dear Michelle,

It is such a pleasure to receive your wonderful comments further to your experience at Hotel Labranda Targa Aqua Parc.

It is a real pleasure to read that you thoroughly enjoyed your second stay with us. Thank you for your loyalty!

As we make a point in striving for best quality for 4stars hotels. it is a fantastic reward for us to learn that you were thoroughly satisfied with the bespoke service provided by our attentive teams.

Please, be assured that your kind words have been shared with all the teams who were so proud to read your message.

It will be my great pleasure to welcoming you back to your Marrakech home!

Sincerely,

martyn19591 stocks (oxo)4 years ago on Google
3/5
You get what you pay for cheep and shoddy staff are nice food is edible and that's it.Full of kids noisey
Response from the owner4 years ago

Dear Martyn,

Thank you for choosing to stay with us and for taking the time to share your experience with us.

We were deeply disappointed to read that your recent experience has not been entirely in keeping with your expectations and that you felt the service was not up to the standards of a 4 stars Hotel.

In order to improve our services and investigation to ensure that appropriate measures are taken, we would appreciate if you can contact us by email, and discuss furthermore your experience.

Please rest assured we take our guests' comments very seriously, and that our teams strive to provide excellent service to all of them. We are sorry we weren't able to meet your expectations on this occasion.

We do hope that we will have the opportunity to welcome you back in our hotel and demonstrate the real standards of service we are better known for.

Sincerely,

jihane.almouatamid@labranda.com

E-reputation Manager

Mostafa mokar4 years ago on Google
2/5
Food was not that great.
Service not bad.
TV chanels aweful.
Internet very bad
Bee Asare (Ladybee)3 years ago on Google
5/5
Great hotel, great services. I will return in few months
ItsaMoe4 months ago on Google
5/5
Nice family place
Response from the owner4 months ago

Hi,

Thank you so much for taking the time to leave us a rating. We look forward to seeing you again soon.

Mr Smith2 years ago on Google
2/5
This place is not what is used to be when I last went, very much miss the old animation team especially Anass and Livio
Response from the owner2 years ago

Dear Mr BiigNob,

We would like to thank you for staying with us and for your feedback.

We understand your disappointment during your recent stay at our hotel. We were obligated

to take measures as a direct result of government policy. As explained to all our guests, those

measures were dictated by the Moroccan Government because of the COVID-19 global health

emergency. The hotel has taken all the necessary measures to guarantee your well-being.

We do hope that despite your disappointment on this occasion, we will have the opportunity

of welcoming you back at our hotel in the near future.

Kind regards and stay safe!

Hotel Management

Meryem Kaibous3 years ago on Google
4/5
Beautiful, calm and nice hotel.
Friendly staff.
Response from the owner3 years ago

Dear KAIBOUS,

Thank you very much for your valuable time sharing your experience with us.

We are very happy to hear that you had a fantastic time in our hotel LABRANDA Targa Aqua Parc.

We look forward to welcoming you.

Kind regards,

thebegleylad !!!!2 years ago on Google
4/5
Great place food good cold beers very good staff with the family 👍
Response from the owner2 years ago

Dear Thebegleylad,

Thank you so much for your lovely comment.

We are happy to learn that you enjoyed your stay at LABRANDA Targa Aqua Parc, and our staff was able to make your holiday amazing.

It would be a great pleasure to welcome you back amongst us very soon.

Best regards,

Lee Gillott3 years ago on Google
5/5
Amazing food friendly staff great hotel
Adil B.Belbaraka3 years ago on Google
4/5
Nice place good for family, animation . Rooms are clean
R M3 years ago on Google
4/5
Great hotel. But...Meal time...feeding time at the zoo!
taste inmorocco2 years ago on Google
1/5
staff are rude and the food is horrible. I couldn't eat anything
Trip typeVacation · Couple
Rooms1.0
Service1.0
Location1.0
Response from the owner2 years ago

Dear guest,

Thank you for taking the time to tell us about your experience at our hotel.

We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies.

Please be assured that your comments concerning the food have been shared with the concerned managers so they can make the appropriate adjustments in the areas you mentioned.

We strive to provide a superior service experience for every customer, therefore your feedback is very important, and contains valuable information that will help us to improve the quality of the services we deliver.

We listen to our guests very attentively and we welcome any comment or suggestion as long as they are constructive because our job is to make sure they have a wonderful stay in our hotel.

We hope to have the chance to welcome you in the future for a second chance.

Kind regards,

Jonathan Cogger3 years ago on Google
4/5
Nice place with nice people just don't go in December as the water is very cold.
Response from the owner3 years ago

Dear Jonathan,

Thank you for choosing to stay with us and taking the time to share your experience with us and with the Google community.

We are happy to find that you enjoyed the place and the people!

Looking forward to welcoming you again in the non distant future.

Kind regards,

Nabil El idrissia month ago on Google
5/5
Excellent
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera month ago

(Translated by Google) Hello Mr Elidrissi,

Thank you for taking the time to leave this review. We are delighted to see that your stay lived up to your expectations. We hope to be able to welcome you again.

(Original)

Bonjour Monsieur Elidrissi,

Nous vous remercions d'avoir pris le temps de laisser cet avis. Nous sommes ravis de constater que votre séjour était à la hauteur de vos attentes. Nous espérons pouvoir vous accueillir à nouveau.

Nina Love2 months ago on Google
5/5
Waw
Trip typeSolo
Rooms5.0
Service5.0
Location5.0
Response from the owner2 months ago

(Translated by Google) Dear Customer, Thank you for your review.

Looking forward to welcoming you again

Goodbye

(Original)

cher client, Merci pour votre avis

Dans le plaisir de vous recevoir de nouveau

A bientôt

Mohammed Amine Babaa month ago on Google
5/5
Cool
Trip typeVacation
Rooms5.0
Service5.0
Location5.0
Response from the ownera month ago

(Translated by Google) Hello Mr Baba,

Thank you for this very positive review. We are happy to see that our efforts to satisfy you have lived up to your expectations.

(Original)

Bonjour Monsieur Baba,

Nous vous remercions pour cet avis très positif. Nous sommes heureux de constater que nos efforts pour vous satisfaire étaient à la hauteur de vos attentes.

Christine Bungay3 years ago on Google
5/5
Fabulous setting, great for families and the staff are very friendly
Victor Olushola Johnson2 years ago on Google
5/5
Everything about them,but the wifi not working in the rooms,only in the public area.
Response from the owner2 years ago

Dear JOHNSON,

Thank you so much for your comment.

We are delighted to learn that you had an enjoyable stay with us at LABRANDA Targa Aqua Parc.

Thank you for trusting us.

We hope to see you very soon.

Best regards,

Mathias Verhoeven9 years ago on Google
2/5
Pool not too clean and food was not great.
Rooms were OK and shuttle to Marrakech was a plus.
Haji Conteh3 years ago on Google
4/5
Would come again. The airport is stressful so I might swim to Morroco next time lol
Rizwan Shabir3 years ago on Google
3/5
Don’t bother wasting your money and don’t trust the reviews on trip advisor.
Mg Mark5 years ago on Google
4/5
Staff friendly food great but the bar closes to early!
Russell Osborne4 years ago on Google
4/5
Great relaxing place, good average, service poor. Animation team are wondetfil
Prakash Dalwani3 years ago on Google
5/5
Great place for families.. Food is great and the staff is fantastic!
Response from the owner3 years ago

Dear Prakash,

I would like to express how thankful we are for the time you kindly allocated to sharing the experience you lived with us. Your feedback is essential for us, as it represents a reward as well as a source of motivation for each member of the Hotel's team.

We sincerely look forward to welcoming you once more time in Marrakech.

Sincerely,

Edward Muzo Chamunokara3 years ago on Google
4/5
Great food friendly staff. Clean facilities
Caroline Lyall3 years ago on Google
1/5
Cold or raw food. Staff not interested
SAVE YOUR MONEY
ماهرالحق5 years ago on Google
5/5
1 of the best hotels I've ever been 2
Mostafa Faouzi2 months ago on Google
5/5
Nice
Trip typeVacation
Response from the owner2 months ago

(Translated by Google) Dear Customer, Thank you for your review.

Looking forward to welcoming you again

Goodbye

(Original)

cher client, Merci pour votre avis

Dans le plaisir de vous recevoir de nouveau

A bientôt

Floyd Webley3 years ago on Google
4/5
I love this place, the food was so nice, the staff was friendly.
Response from the owner3 years ago

Dear Floyd,

We would like to thank you very much for sharing your feedback after your stay in our resorts.

Thank you very much for such a nice feedback!

We hope you will embrace the sun of Marrakech at our resorts next time you visit the red city.

Happy new year and best wishes!

Warm regards,

Robert Lewis2 years ago on Google
5/5
Amazing staff are lovely. Hotel is amazing
Response from the owner2 years ago

Dear LEWIS,

Thank you so much for your comment.

We are happy to learn that you enjoyed your stay at LABRANDA Targa Aqua Parc, and our staff was able to make your holiday amazing.

We really hope to welcome you again to make it unforgettable and exceptional .

Thank you for trusting us.

Best regards,

christopher dillon2 years ago on Google
5/5
Many thanks to the public relations Chakib for help with my boarding passes
Response from the owner2 years ago

Dear DILLON,

Thank you so much for your lovely comment.

We are happy to learn that you enjoyed your stay at LABRANDA Targa Aqua Parc.

It would be a great pleasure to welcome you back amongst us very soon.

Best regards,

Chakib

Public relations

Jam4 years ago on Google
5/5
Amazing place dead relaxed and the food was quality every day
Fahad Gadiwala2 years ago on Google
5/5
Really nice accommodation for quite a cheap price!
Response from the owner2 years ago

Dear GADIWALA,

Thank you very much for choosing LABRANDA Targa Aqua parc.

We are glad to hear that you had a great stay at our hotel.

It would be a great pleasure to welcome you back amongst us in a near future.

Kind regards,

Graham Russell3 years ago on Google
4/5
Great room, people very friendly super break
Response from the owner3 years ago

Dear Graham,

We thank you very much for sharing your experience in our resorts.

Thank you very much for your feedback!

We are looking forward to welcoming you back in Labranda Targa Aqua Parc.

Kind regards,

Jason Lowea year ago on Google
5/5
Nice holiday really good xxx
Response from the ownera year ago

Thank you for your great feedback, we will be more than happy to welcome you back soon

Kind regards

Sandra Allen3 years ago on Google
5/5
Lovely hotel, food and staff
Response from the owner3 years ago

Dear ALLEN,

Thank you very much for your comment following your recent stay with us at LABRANDA Targa Aqua Parc.

It was a pleasure to read how positive your stay was and how our team made all the efforts to ensure your stay to be the most comfortable one.

We look forward to welcoming you back.

Thank you for trusting us.

Best Regards,

Fatima Ezzahra NIDOUISSADENa month ago on Google
5/5
The best 👌
Trip typeFriends
Rooms5.0
Service5.0
Location5.0
Response from the ownera month ago

(Translated by Google) Hello Mrs Nidouissaden,

Thank you for this very positive review. We are happy to see that our efforts to satisfy you have lived up to your expectations.

(Original)

Bonjour Madame Nidouissaden,

Nous vous remercions pour cet avis très positif. Nous sommes heureux de constater que nos efforts pour vous satisfaire étaient à la hauteur de vos attentes.

Martin Corker5 years ago on Google
5/5
Food is great staff are brilliant service is the best ever
giorgi japaridze2 years ago on Google
4/5
We were there for Budapest Bamako race meeting, can't judge more
Response from the owner2 years ago

Dear JAPARIDZE,

Thank you very much for choosing LABRANDA Targa Aqua parc.

We are glad to hear that you had a great stay at our hotel.

It would be a great pleasure to welcome you back amongst us in a near future.

Kind regards,

david hanlon775 years ago on Google
4/5
nice hotel but too far out the road from everywhere
Nouhaila Biazi4 years ago on Google
5/5
Best hotel i spent a good time here
Response from the owner4 years ago

Dear Ms Biazi,

Thank you very much for taking the time to share your wonderful review about your stay at Labranda Targa Aqua Parc.

It is such a pleasure to know how you enjoyed your visit.

We all look forward to welcoming you once again.

Kind regards

Hotel Management Team

Gregor Gisler3 years ago on Google
4/5
Great place, splendid. Good food
Response from the owner3 years ago

Dear Gregor,

We would like to thank you very much for sharing your feedback after your stay in our resorts.

Thank you very much for such a nice feedback!

We are looking forward to welcoming you back in one of our hotels Labranda in Marrakech to share another memorable moments with our team!

Kind regards,

Geeta Upadhyay5 years ago on Google
5/5
Just perfect. Couldn't have had a better deal. Loved Marrakech.
Ken Parkin2 years ago on Google
5/5
First class hotel. Really looks after you
Response from the owner2 years ago

Dear PARKIN,

Thank you very much for your comment following your recent stay with us at LABRANDA Targa Aqua Parc.

It was a pleasure to read how positive your stay was and how our team made all the efforts to ensure your stay to be the most comfortable one.

We look forward to welcoming you back.

Thank you for trusting us.

Best Regards,

Mounir Elidrissi3 years ago on Google
5/5
Good hotel and quality service
Kam Lally3 years ago on Google
4/5
Good Relaxing place,friendly staff,really nice
Response from the owner3 years ago

Dear LALLY,

Thank you for your kind comment.

We are pleased to learn that you enjoyed your stay at LABRANDA Targa Aqua Parc.

Thank you for trusting us.

We hope to see you very soon.

Kind regards,

Sousou Iwi3 years ago on Google
5/5
perfect family holiday, big thanks to chakib the customers service
Trip typeCouple
Response from the owner2 years ago

Dear Sousou,

Thank you so much for your comment.

We are pleased to learn that you enjoyed your stay at LABRANDA Targa Club Aqua Parc.

Thank you for trusting us.

Kind regards,

Andreas Lambeck2 years ago on Google
5/5
Amazing service ! we will come back soon
Trip typeVacation
Rooms5.0
Service5.0
Location4.0
Response from the owner2 years ago

Dear LAMBECK,

We would like to thank you very much for your positive feedback regarding to Labranda Targa Aqua Parc.

We are very happy to see that you had a wonderful stay with us and been satisfied about all our services and facilities. We really hope to welcome you again to make it unforgettable and exceptional .

While waiting for your next visit, we do remain at your disposal for any further information.

Best regards,

Public relations

Uber Delivery2 years ago on Google
2/5
Not good. No restaurant. A mess
Jo Byczek5 years ago on Google
5/5
Great hotel, great people, great service!
greg dunson4 years ago on Google
5/5
cracking place, great staff, great choice of food
Ai Lem5 years ago on Google
5/5
Great animation for kids .....staff is lovely
Raksha Rhodes4 years ago on Google
5/5
Great hotel for friendly staff
have a lovely day2 years ago on Google
5/5
Room gets clean every day
Trip typeFamily
Rooms5.0
Service5.0
Location5.0
Response from the owner2 years ago

Dear guest,

We would like to thank you for sharing your feedback regarding your recent stay at Labranda Rose Aqua Parc.

We are so pleased to read you enjoyed your experience and the hygiene of our hotel.

We were more than happy to welcome you, and we are all looking forward to the pleasure of welcoming you again in the future.

Yours sincerely,

Jacqui Shakespeare3 years ago on Google
5/5
Fabulous place and amazingly friendly staff.
Response from the owner3 years ago

Dear Jacqui,

Thank you so much for taking the time to share your experience at Labranda Targa Aqua Parc.

We are truly delighted to read how much you enjoyed your time with us. We are very touched as well by your kind words regarding our quality of service.

We sincerely thank you for your recommendation and we look forward to the pleasure of welcoming you back during your future travels to the red city.

Best regards,

ouiam aitdahmana year ago on Google
5/5
Very Nice
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

Thank you for your great comment. Hope to welcome back soon

Best regards

RASHEDUL CHOWDHURY3 years ago on Google
5/5
Only problem I had they serve pork.
John Stanmore5 years ago on Google
4/5
Would of gave it 5 star for that we would have to be French
Hafsa Hachchadia year ago on Google
5/5
Hotel top
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

(Translated by Google) Dear Hafsa,

Thank you very much for your 5-star review of our establishment.

We are delighted that you enjoyed your stay with us and look forward to welcoming you again soon.

Warmly,

(Original)

Chère Hafsa,

Merci infiniment pour votre avis 5étoiles concernant notre établissement.

Nous sommes ravis que vous ayez apprécié votre séjour chez nous et nous avons hâte de vous accueillir de nouveau prochainement.

Chaleureusement,

must spacea year ago on Google
5/5
Hotel top
Trip typeVacation · Family
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

(Translated by Google) Dear Madam, Dear Sir,

We are delighted to learn that your stay at Labranda Targa went perfectly and we thank you very much for this positive and encouraging comment. Your message has been sent to the whole team who hope to welcome you again soon for a new memorable experience.

Thank you.

(Original)

Chère Madame, Cher Monsieur,

Nous apprenons avec enchantement que votre séjour à Labranda Targa s’est parfaitement déroulé et nous vous remercions vivement pour ce commentaire positif et encourageant. Votre message a bien été transmis à toute l'équipe qui espère vous recevoir à nouveau prochainement pour une nouvelle expérience mémorable.

Merci.

Donia Joseph4 years ago on Google
4/5
Workers are welcoming. Food was tasety
Response from the owner4 years ago

Dear Donia,

Thank you for your kind comments regarding your stay at Labranda Targa Aqua Parc

All my team and I are really glad you enjoyed your stay and we all hope we will welcome you soon again in Marrakech !

Kind regards,

Jacques Peter

General Manager

Ian3 years ago on Google
2/5
Customer service is not a priority for this hotel
Response from the owner2 years ago

Dear guest,

Thank you for taking the time to tell us about your experience at our hotel.

We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies.

At our Hotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important.

Be assured that the necessary measures are taken to improve the quality of the services mentioned.

Kind regards,

Samina sophiah2 years ago on Google
4/5
Nice holiday food v nice
Response from the owner2 years ago

Dear SOPHIAH,

We would like to thank you very much for your positive feedback regarding to your recent stay at LABRANDA Targa Aqua Parc.

We are very happy to see that you had a wonderful stay with us and been satisfied about all our services and facilities.

We really hope to welcome you again to make it unforgettable and exceptional .

Thank you for trusting us.

Best regards,

richard amero5 years ago on Google
4/5
Nice place. 30 min from airport.
Mark Houlker3 years ago on Google
5/5
What a great place for a quiet get away
Imad Faiza month ago on Google
5/5
Super ✌️✌️
Trip typeVacation · Solo
Rooms5.0
Service5.0
Location5.0
Response from the ownera month ago

(Translated by Google) Hello Mr Faiz,

Thank you for this very positive review. We are happy to see that our efforts to satisfy you have lived up to your expectations.

(Original)

Bonjour Monsieur Faiz,

Nous vous remercions pour cet avis très positif. Nous sommes heureux de constater que nos efforts pour vous satisfaire étaient à la hauteur de vos attentes.

Andrius Buda4 years ago on Google
5/5
Lovely place to have family holidays
Azher Sheikh3 years ago on Google
5/5
Spot on .good place to visit.want to visit again.
Response from the owner3 years ago

Dear Azher,

We are very honored about the kind words you share with the Google community.

We are absolutely delighted that you enjoyed our 4* inclusive hotel.

Every member of the staff is trying to create a personal experience for our guests and it is truly rewarding to read that you felt that, and had a such great time with us in Marrakech.

We are looking forward to welcoming you back in a near future for another Moroccan getaway.

With Kind Regards,

MrBaz J4 years ago on Google
5/5
Great place, great staff - definitely recommend
S Ince3 years ago on Google
5/5
Great place still warm in the days
maggie khoo2 years ago on Google
5/5
Thank you chakib for your exellent help
Trip typeFriends
Response from the owner2 years ago

Dear Maggie,

Thank you so much for your comment.

We are delighted to learn that you had an enjoyable stay with us at LABRANDA Targa Aqua Parc.

Thank you for trusting us.

We hope to see you very soon.

Best regards,

Chakib

Public Relations

yassirr4 years ago on Google
5/5
Is the BEST hotel in this world
Response from the owner4 years ago

Dear Yassir,

Many thanks for your wonderful feedbacks on Google website and for taking time to share your experience after your stay at Labranda Targa Aqua Parc.

We are glad to read that your really enjoyed your stay with us. Your satisfaction is our best reward!

We hope to have the pleasure to welcome you very soon.

Kind regards,

Hotel Management team

Tracey Graham3 years ago on Google
5/5
Great place, nice food
Response from the owner3 years ago

Dear Tracey,

It is with great pleasure that we have read your comment and we are delighted to hear that you had a great time with us.

We are delighted that our hotel facilities have particularly pleased you. Similarly, we are also very happy and proud to know how sensitive you have been to the food prepared and proposed by the kitchen team.

Please note that we will not fail to share your opinion with all of our staff and especially with our Chef who will be delighted to know that the buffet was up to - even beyond your expectations.

We hope to have the pleasure of welcoming you back to your home and giving you a new great experience.

Best regards.

iamsumware iamsumware3 years ago on Google
4/5
Lovely place great staff
Response from the owner3 years ago

Dear Iam,

Thank you for sharing your very positive experience at the Hotel Labranda Targa. I will share your comments with our team. I am sure that your appreciation will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. For the whole team and me, it’s a real pleasure to have feedback such like yours.

I do hope we will have the pleasure of welcoming you back in our establishment in a future stay in Marrakech.

With warmest regards,

leila shuga2 years ago on Google
2/5
Not adequate for fun people
chems agro8 months ago on Google
4/5
Response from the owner8 months ago

(Translated by Google) We thank you for your recommendation. We are delighted that you had a pleasant time at Labranda.

See you soon for a new break in Marrakech

Cordially

(Original)

Nous vous remercions pour votre recommandation. Nous sommes ravis que vous ayez passé un agréable moment à Labranda.

A très bientôt pour une nouvelle pause à Marrakech

Cordialement

Roger Kasper2 years ago on Google
5/5
Friendly, safe, fun and warm!
Response from the owner2 years ago

Dear KASPER,

Thank you so much for your lovely comment.

We are happy to learn that you enjoyed your stay at LABRANDA Targa Aqua Parc, and our staff was able to make your holiday amazing.

It would be a great pleasure to welcome you back amongst us very soon.

Best regards,

Usmaan Ahmed5 years ago on Google
4/5
the best holiday.wifi is a problem
Mohamed Aba4 years ago on Google
5/5
Thank u amina for the best service
Response from the owner4 years ago

Dear Mohamed,

Thank you for sharing your comments! Amina and the team are very thankful for your kind words.

Awaiting for another visit to us,

Regards,

Amanda Carrington3 years ago on Google
5/5
Really enjoyed it there
Response from the owner3 years ago

Dear Amanda,

Thanks for taking the time to share your review and rating with us.

I'm pleased you enjoyed our resorts and service from the team and hope we may welcome you back again in the future.

With best regards

Hassan Ait Saad3 years ago on Google
5/5
Very good
david crisp2 years ago on Google
5/5
Great cheap holiday
Response from the owner2 years ago

Dear CRISP,

Thank you for taking the time to share your comment, we appreciate it.

We are happy to learn that you enjoyed your stay at our hotel.

Thank you for choosing LABRANDA Targa Aqua Parc.

Kind Regards,

Zahida Parveen4 years ago on Google
4/5
Staff were very helpful
Younes CHEMCHAMa year ago on Google
5/5
Top
Trip typeBusiness
Rooms5.0
Service5.0
Location5.0
Response from the ownera year ago

(Translated by Google) Thank you very much for taking the time to share your thoughts on our establishment.

We are delighted that you enjoy its atmosphere, as well as the professionalism of our staff.

Warmly,

(Original)

Merci infiniment d'avoir pris le temps de partager votre avis concernant notre établissement.

Nous sommes ravis que vous appréciez son ambiance, ainsi que le professionnalisme de notre personnel.

Chaleureusement,

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Location overview

In the residential Targa neighborhood, this informal, all-inclusive hotel is 8 km from the Majorelle Garden and 10 km from Jemaa El Fna, a bustling square in the city center.

Hotel location score

OK location overall for sightseeing, recreation, dining, and getting around
1.9 OK for proximity to things to do
2.6 Good for proximity to restaurants
2.7 Good for proximity to transit
4.1 Great for airport access
Scores are calculated based on data from Google Maps and Google reviews
Douar Bouchareb, Marrakech 40000
1. Jardin Majorelle-Yves Saint Laurent Mansion
Garden by artist Jacques Majorelle, with exotic plants, water features & a museum of Berber culture.
Rating
4.4
Distance
19 min
32,345 reviews
2. Jemaa el-Fnaa Square
Rating
4.3
Distance
25 min
4,562 reviews
3. La Mamounia
Plush quarters, some with private pools, in a luxe hotel offering a spa, dining & an outdoor pool.
Rating
4.6
Distance
20 min
4,949 reviews
4. Koutoubia
This large 12th-century Almohad-style mosque features a plaza with gardens & a fountain.
Rating
4.5
Distance
22 min
11,954 reviews
5. Bahia Palace
Vast, intricately designed palace with 160 rooms, courtyards & 8 acres of gardens.
Rating
4.5
Distance
27 min
6,380 reviews
6. Ibn Youssef School
16th-century college building with prayer hall & courtyards decorated with tiles & carved wood.
Rating
4.3
Distance
27 min
1,683 reviews
7. Saadien's Tombs
Once hidden mausoleum surrounded by gardens, decorated with colorful tiles, marble & stucco.
Rating
4.1
Distance
23 min
7,717 reviews
8. El Badii-Ksibat Nhass Palace
Remains of a 16th-century palace whose garden walls & ornamental orange orchard still stand.
Rating
4.4
Distance
26 min
4,808 reviews
9. Yves Saint Laurent Museum
Cubed, brickwork museum paying homage to Yves Saint Laurent with a café, bookshop & auditorium.
Rating
4.4
Distance
18 min
2,048 reviews
10. Menara Gardens
12th-century botanical garden with a scenic pavilion, artificial lake & mountain views.
Rating
4.1
Distance
16 min
4,510 reviews
11. Medina of Marrakesh
Vibrant morning-to-night marketplace with stalls carrying fresh produce, dried goods & trinkets.
Rating
3.9
Distance
25 min
428 reviews
12. Le Jardin Secret
Elegant, ornate 19th-century palace complex with traditional Islamic gardens, plus a shop & cafe.
Rating
4.3
Distance
25 min
1,409 reviews
13. Dar Si Said
Museum displaying ornate artisanal Moroccan objects, from an 11th-century chest to modern carpets.
Rating
4.3
Distance
27 min
962 reviews
14. House of Photography in Marrakech
Museum of Moroccan photography housing a permanent collection & offering rotating exhibitions.
Rating
4.4
Distance
26 min
1,958 reviews
15. Les Jardins de La Koutoubia
Warmly decorated rooms in an upscale property featuring a spa, 3 restaurants & 2 pools.
Rating
4.5
Distance
24 min
1,004 reviews
1. Le Petit Cornichon
Restaurant
Rating
4.5
Distance
15 min
211 reviews
2. LE RESTAURANT
Restaurant
Rating
4.3
Distance
9 min
118 reviews
3. Café LA PAUSE ( Sophia)
Restaurant
Rating
3.9
Distance
8 min
92 reviews
4. La Palette Restaurant Marrakech
Restaurant
Rating
4.5
Distance
15 min
197 reviews
5. Le Loft
French restaurant
Rating
4.3
Distance
15 min
404 reviews
6. L'Ô à la Bouche
Restaurant
Rating
4.7
Distance
17 min
288 reviews
7. La Trattoria
Italian restaurant
Rating
4.4
Distance
15 min
1,444 reviews
8. Le Tire Bouchon Marrakech
French restaurant
Rating
4.7
Distance
17 min
210 reviews
9. Bagatelle
Restaurant
Rating
4.4
Distance
16 min
580 reviews
10. La Collégiale
French restaurant
Rating
4.5
Distance
17 min
162 reviews
From
Marrakesh Menara Airport
Taxi 24 min
Transit 1 hr 8 min
Bouchareb 2 min
Atlas Targa Resort 11 min

About this hotel

Check-in time: 2:00 PM
Check-out time: 12:00 PM

Address & contact information

Douar Bouchareb, Marrakech 40000
05244-99950

Health & safety

Enhanced cleaning

  • Commercial-grade disinfectant used to clean the property
  • Enhanced cleaning of common areas
Health & safety measures are provided by the hotel. Contact the hotel for more details.

Amenities

Popular amenities

  • Pool
  • Spa
  • All inclusive available
  • Wi-Fifree

Internet

  • Wi-Fifree

Policies & payments

  • All inclusive available
  • Smoke-free property
  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Cash
  • Checks

Children

  • Kid-friendly

Pools

  • Outdoor pool
  • Hot tub

Wellness

  • Fitness center
  • Sauna
  • Spa

Rooms

  • Air conditioning

Food & drink

  • Restaurant
  • Bar
  • Breakfast

Activities

  • Tennis
  • Game room

Services

  • Front desk24 hour
  • Currency exchange
  • Full-service laundry
  • Elevator
  • Gift shop

Parking & transportation

  • Parkingfree
  • Transfer

Accessibility

  • Accessible

Pets

  • No pets
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LabrandaTarga Club Aqua Parc
MAD 795Nov 30–Dec 1
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